Customer Service Sales
Resume:
Robin Freet
**** * **** ****** *****, Jefferson City, MO 65109
**********@*****.***
Skills Profile Meeting sales quotas
Running retail store operations
Coaching and training staff
Creating forms, spreadsheets, report formats, databases,
tutorials, PowerPoint presentations
Maintaining hundreds of staff and volunteer files
Conducting surveys, collecting data and organizing into
spreadsheet, summary or report
Desktop publishing (brochures, PowerPoint Presentations,
flyers, presentation boards/display table materials,
graphic/logo design)
Organizing and coordinating meetings and conferences
Training new staff
Customer Service
Work History Store Manager 04/10-09/10
Wireless View PCS, Jefferson City, MO
Customer service
Coaching and training staff
Running and supervising all store operations
Creating weekly schedules
Supervising staff
Performing weekly staff evaluations and mock
audits to ensure quality of performance
Lead Retail Consultant 08/08-04/10
Sprint, Jefferson City, MO
Managing consumer and business accounts
Assisting customers with sales and accounts
Coaching and training team members
Creating and maintaining weekly schedules
Inventory counting and maintenance
Attending several weekly conference calls and
meetings
Creating sales and accounts with local
businesses
Creating weekly and monthly reports to show
sales and opportunities for staff 04/08-08/08
HHononrs Guest Manager (Hilton Certified
Trainer)
Doubletree Hotel, Jefferson City, MO
Recording minutes at staff meetings
Provide customer service for guests
Making reservations for guests
Creating direct bill, house and group accounts
Perform background checks for job applicants
Operating multi-line phone system
Develop training program for hotel staff
Facilitate/teach training courses
Train and supervise new staff
Creating spreadsheets, forms, applications,
databases for business use
Office Support Assistant, Religious/Spiritual 11/05 -
Programming & Volunteer Services 03/08
Missouri Department of Corrections, Central
Office, Jefferson City, MO
Maintaining close to 2000 volunteer files
Recording minutes at meetings
Making travel arrangements for various
sections
Maintaining computer monthly report systems
Creating tutorials, forms, spreadsheets and
databases to assist in others' work duties
Perform MULES/NCIC background checks on
potential chaplaincy and volunteer applicants
Assisting with switchboard coverage as needed
Creating PowerPoint presentations for
conferences, seminars and training sessions
Office Support Assistant, Jefferson City 7/04 - 11/05
Correctional Center
Missouri Department of Corrections.,
Jefferson City, MO
Creating and maintaining daily offender trip
schedules
Maintenance of hundreds of staff files to
include timekeeping
Updating offender classification files
Perform MULES/NCIC background checks on
potential visitors
Entering violation and classification reports
into computer
Training new clerical staff
Assisting with switchboard coverage as needed
Education Undergraduate studies in Vocal Music 2001-2002
Performance
Missouri Western State University, Saint
Joseph, MO
Diploma received 1997-2001
Jefferson City High School, Jefferson City, MO
Activities/ Board President, Missouri African American
Memberships Repertory Theatre
Member-At-Large, Missouri Association of
Community Theatres
Alumnae Member, Sigma Alpha Iota International
Music Fraternity for Women
Singer/Performer, Capital City Players
Personal Jessica Northway, Jefferson City, MO (573) Acquainted
References 645-0780 with for
four months
Erik Noel, Saint Louis, MO 402-***-**** Acquainted
with for two
years
Sinclair Garza, Saint Louis, MO 903-***-**** Acquainted
with for one
year
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