Quality Assurance Customer

**** ******* ***, *********, ** *****•865-***-****•abikpg@r.postjobfree.com

William Bogus

Objective

To secure a position with a well established organization with a stable environment that will lead to a lasting

career.

Experience

2008-2010

Semperian Knoxville, TN

Collector 1

Contacted customer to resolve delinquent status of account and recover unpaid

balances, including establishing and maintaining payment schedules.

Instilled a sense of urgency in customer to bring account current and maintain

a good pay history in order to minimize loss to the company.

Consistently performed in the top 10% of collectors.

Used Microsoft programs and client –specific database to review accounts and

f ind solutions to customer inquires.

Responded to customers questions with accurate and pertinent information

using professionalism and integrity.

Maintained knowledge of current collection procedures, regulations, and laws.

Recommended extensions to customers who qualified and carefully explained

t he benefits and r isks of extending the loan.

2006-2007

The Frost Arnett Company Knoxville, TN

Collections Representative

Researched, reviewed, and verified financial information and made

recommendations concerning disposition of accounts.

Assisted attorneys in resolving bankruptcies and followed up on lawsuits.

Reviewed collection accounts with attorneys.

Prepared and mailed delinquent statements to customers.

Educated customer on the importance of paying account current.

Filed insurance claims

2003-2006

GC Services Knoxville, TN

Account Representative/Team Leader

Negotiated arrangements with customer to pay debt in full.

Collected assigned monthly budget as applicable.

Corrected deficiencies and oversights during quality assurance reviews.

Coached and counseled approximately 25 new employees during t raining

period.

Documented all collections activity in a concise and accurate manner.

2002-2003

Preferred Alternatives Knoxville, TN

Staff Assistant

Assist in daily care of mentally challenged individual.

Implement dietary plans suited to individual’s specific needs.

Education

Pellissippi State

1994-1998 Knoxville, TN

Major: Urban Studies,

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