*S*** ASHLEY DR . GLEN ELLYN, IL *****
630-***-**** Mobile . E-mail abikp8@r.postjobfree.com
Katherine L. turay
PROFESSIONAL SUMMARY
Conscientious and meticulous professional Business Analyst with experience
in acquiring and analyzing sales data. Proven track record in increasing
efficiency and meeting deadlines. Self-motivated, exquisite problem solver
requiring little direction or training, with the ability to aid users in
mastering programs.
Skills
Skills include - Data Analysis/Management, Project Management, Creating
Training Manuals and Training Employees, Documentation, Organization,
Creativity, Detail Oriented, Results Oriented.
Computer Programs include - Excel, Access, Word, Outlook, SAP, Power
Point, Project Manager, Visio, Publisher, Crystal Reports 8, Visual Basic
6
ACCOMPLISHMENTS
Data Extracted and analyzed data from SAP and a web based
Analysis/ database to validate data, to track compliance to efficiency
Management standards, and to identify exceptions to the normal business
Project processes that would require special coding or programming
Management within SAP for customers in the Western portion of the US.
and Compiled and maintained data for internal uses. Extracted
Documentation information from SAP to upload into web-based business tool.
Analyzed data to find Incremental Business Opportunities.
Creation of Analyzed data to reveal trending and compliance.
Manuals and Created custom objects within the web-based business tool as
Training needed by Sales Planning for the benefit of the sales force.
Result Supervised testing, compiled results, and drafted test
Oriented results documentation for HMDA 2004, government compliance,
of new version of software.
Created training manuals for several processes for the
department and trained new department members via Web
conferencing shortly after receiving training.
Created a database and several reports to track lenders
unfulfilled trades, attempts to resolve this issue, and
employee productivity. Created automated spreadsheets to
track productivity by team and department. Streamlined
process for document flow to increase productivity and
decrease lag time. Created database to track files with
missing components. All of these saved time and effort to
increase productivity. Provided ad hoc reports quickly and
accurately for sales to prepare for client meetings to
ensure mutually beneficial results.
Professional experience
2008 - 2010 Viant, Inc.
Naperville, IL
Void Analyst/Financial Analyst
Monitor void activity for compliance to contracts for client
base.
Maintain databases for void activity and internal audits.
Create ad hoc reports and ran standard reports as requested..
Process voids manually and prepared files for mass loading.
2004 - 2007 Paige Personnel
Pricing Project Coordinator in Customer and Financial
Services at Unilever
Monitored compliance to Efficiency program
Collected documents for internal audits.
Sales Planning at Kellogg's
Inserted, extracted, manipulated and analyzed data from
web-based business tool.
Maintained information trackers.
2002 - 2004 Washington Mutual Lombard, IL
Business Operations Analyst
Supervise testing of new versions of program
Implement new versions of program
Maintained 400 table database for custom program.
Provided User Support for custom program and MS Office
2001 - 2002 Adecco
Support Services at Washington Mutual
Investigated and located missing file components received by
the company, but not necessarily the correct location or
department.
Underwriting at Prudential
Maintained information in an Access data base to track
missing documentation.
Customer Servicing at Washington Mutual
Handled incoming customer calls from five different queues
including the most complex and time-consuming queue,
assumptions, while regularly surpassing call volume goals.
Education
National-Louis University Wheaton, IL
Bachelor of Arts in Applied Behavioral Science
College of DuPage Glen Ellyn, IL
Associate in Arts Member Phi Theta Kappa
National Dean's List 2 years in a row
AWARDS RECEIVED
1. At Kellogg's as a temp, three projects I worked on were
nominated for the "We Love Success Award." Out of twenty
competing projects, one of mine won the award.