Sales Customer Service
Resume:
Peter Richardson
**** * **** *** *** H***, Springfield, MO 658**-***-*** 4401 *********@*******.***
Objective A challenging position drawing on strengths in SALES and MANAGEMENT to advance
a proven track record for identifying business opportunities, driving sales, and delivering
bottom line results.
Experience Hotels.com
08/2010 to Present
§ Sales Supervisor managing a sales staff to ensure sales goals and revenue is met.
Best Buy, Sales Manager (Customer Solutions Manager)
08/2009 to 06/2010
Managed revenue over $70 million dollar store
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Responsible Store Revenue, Margin Year over Year Growth, Accessories Service Plans
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and Services within the store
Best Buy for Business Initiatives for the store working with local businesses and local
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chamber
Top performing Geek Squad in the company with $1.5 million in revenue
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Objective to drive performance by 10% over previous years
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Managed P&L for store
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Essential in development of sales training for the store
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Prestige Promotional Products, Owner Operator
11/2007 to 08/2009
Owner/Operator of Promotional Product Company
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Grew Revenue over $300,000 from 100,000
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Reviewed P&L and balance sheets, payroll and hiring
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Sales staff of 4 associates
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Business groups in the community and part of Chamber
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JPMorgan Chase Sales Team Leader
08/2001 to 08/2007 Springfield, MO 65803
Direct call center sales operations as a liaison between Team leaders, Managers
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and call center employees for inbound and outbound
Multi center sales leader with 20 direct reporting managers
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Administer performance management by diagnosing improvement opportunities,
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providing effective feedback, coaching, training, professional development, and
corrective action plans.
Perform quality checks, develop and review performance reports, identify areas to
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improve, and implement measures to improve performance levels and meet objectives.
Developed and implemented group training sessions on sales products and services.
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Develop sales techniques of each customer service area to drive revenue growth .
Monitored scorecards and incentive plans for centers
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Monitor interaction between staff and callers to ensure quality assurance standards.
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Review call center statistics to measure site performance and the need for
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improvement
Education Missouri State University, Springfield, MO
Peter Richardson
417-***-****, *********@*******.***
1993-
Over 150 credit hours, 4 classes left
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Accounting and Business Management Degree, Minor in International Marketing
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Peter Richardson
417-***-****, *********@*******.***
Contact this candidate