Administrative Assistant Quality Assurance

Experience

Administrative Assistant, McKie Automotive Group, Rapid City SD 2006-

Present

Meet the public and acts as receptionist. Give information, issues

applications, answers complaints and refers inquiries to the appropriate

parties. Order and keep inventory of office supplies, data entry of sale of

vehicles, process cancellation of vehicle warranties, pursue collections on

accounts that are past due, coordinate activities within my department, and

liaises with other departments, process correspondence, compile

information, and organize reports. Perform computer data entry and file.

Gather, review and maintain reports, forms, and supporting documentation,

authorizations and other information needed in support of day to day

activities. Accounts Payable and Receivable, receive and receipts cash,

assist with payroll and all other duties assigned.

Residential Advisor,Stepping Stones Lutheran Social Services, Rapid City SD

2009-Present

Maintain supervision of residents and apartments. Provide ongoing education

on independent living skills, to include training of basic personal and

social skills, simple academics, or work skills. Transport residents to and

from appointments and work as needed. Document shift activities through

daily logs.

Administrative Assistant/ Client Care Rep, Pioneer Credit Counseling, Rapid

City SD 2004-2006

Order and keep inventory of office supplies, collect and arrange

information for monthly administrative meetings and keep minutes of

meeting, review program benefits with clients for final verification,

review credit reports, generate reports on a daily, weekly and monthly

basis, assist Human Resource Director with time sheets and attendance

records as needed, assist with inquiry follow ups, Counseling calls and

Client Care calls, reception including answer multi-line phone systems,

take payments and deal with the public in face to face situations in

addition to phone correspondence.

Professional Account Representative, Green Tree Financial, Rapid City SD

2004-2004

Contact clients in Front End Collections (under 30 day delinquency),

identify underlying cause of delinquency and suggest possible solutions,

verify account information and update as needed, process payments, research

and resolve issues and inaccuracies in account information, adhere to

Quality Assurance and Fair Debt Collection Practices Act (FDCPA)

guidelines, work in a team environment to achieve set goals.

Team Coordinator, Black HIlls Children's Home, Rockervill SD 2002-2004

Shift supervisor in facility for children with severe emotional

disturbances. Responsible for the overall safety and security of the unit,

maintain ongoing supervision of residents and staff on duty, assist in

implementing therapy strategies developed for residents through daily

living, attend weekly meetings and assist in developing progress

evaluations for residents, plan and supervise recreational activities,

administer medications as prescribed, accurately maintain records and

reports

Specialized Experience

Notary Public

Love and Logic

AFCPE Certified Credit Counselor

Life Space Crisis Intervention

Credit When Credit is Due

A Simplified Guide to Financial Life Skills

American Correctional Association Behavior Management in Juvenile

Facilities

American Correctional Association Suicide in Prevention in Custody

American Correctional Association Juvenile Care Worker

SKILLS

Microsoft Office Word, Excel, and Outlook

Multi Line phones

Ten Key

Computer

Scanner

Fax

Education

Chamberlain High School, Chamberlain South Dakota

1989-1993

Graduated with general diploma

REFEERENCES

Lyn Miller 605-***-****

3703 Lawrence Dr

Rapid City, SD 57702

Angie Woods 605-***-****

202 Doolittle St Rapid City,

SD 57701

Sonya Royer 605-***-****

278 Oak Ridge Rd

Spearfish, SD 57783

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