Customer Service Administrative Assistant

Nicole Miller

**** ********** ** ** ? Conyers, GA 30094 ? 678-***-**** ? 770-352-

**** ? abiko1@r.postjobfree.com

Profile

? Willing to work hard; extremely energetic,

expressive, professional and

pleasant.

? Able to remain calm, patient and productive in

a fast paced environment.

? Honest, loyal and reliable, goal oriented, achieves

objectives.

Qualification Summary

? Working knowledge of office products: Windows,

Word, Excel, PowerPoint & Internet.

? Typing speed of 70 wpm.

? Excellent customer service skills, extremely

professional and very articulate.

? Cooperatively work with others to produce and

deliver quality work.

Employment History

Commercial Lending Specialist, SunTrust Banks, Inc, Atlanta, GA

09/2009-Present

? As a Commercial Lending Specialist, I make sure the

banks collateral is perfected and protected by collecting and

verifying recorded Deeds, UCC's and vehicle titles. Verify

authorized signers. Verify appraisals and environmental reports.

Make sure real estate in a flood zone has flood insurance.

Contact clients for any missing loan documentation. Correct any

loan documentation that has errors or incomplete documents.

Assist Relationship Managers and closing Attorneys on any

information they need regarding closing documentation. Obtain

Certificate of good standing, Articles of Incorporation and

Operating Agreements on commercial clients.

Senior Paralender/Administration, Regions Bank, Nashville, TN

2/2003-8/2008

? As a Paralender, I prepared loan documents for large

commercial loans including commercial real estate. Opened,

closed & disbursed conventional and government loans. Wired loan

proceeds. Ordered appraisals & flood certificates. Made sure the

banks collateral was perfected and protected. Assisted Attorneys

on any information they needed regarding closing documentation.

Obtained certificate of good standing, Articles of

Incorporation, filed UCC's. Closed and disbursed loans at

client's offices. Provided secretarial and administrative

support to Managers. Coordinated Relationship Managers meetings

with clients. Assisted customers with questions regarding

their loans such as past due payments, payoffs and advances for

construction. Prepared invoices and monthly reports. Collected

on past due accounts. Posted payments.

Administrative Assistant, Aviation, Power & Marine, West Palm Beach, FL

5/2002- 10/2003

? Responsible for all accounting documentation, such

as invoices and purchase orders. Entered data of Accounts

Receivables/Payables and other projects on excel spreadsheets.

Collected on past due invoices. Handled incoming and outgoing

mail. Followed up on resumes that was submitted and scheduled

interviews.

Executive Assistant, McGill, Roselli, Ayala & Hoppman, West Palm Beach, FL

7/1999-11/2001

? Answered and directed phone calls according to firm

policy. Prepared and assembled personal and business tax

returns, provided secretarial services for all CPA's, maintained

all office equipment and supplies. Made bank deposits, handled

incoming and outgoing mail and provided monthly reports.

Coordinated luncheons for clients and staff. Made travel

arrangements for all CPA's. Went on depositions when clients

were sued for malpractice.

Customer Service Rep II, Ruud Lighting, Racine, WI

09/1997- 06/1999

? Handled warranty, damaged and defective merchandise

requiring in depth knowledge of electrical products. Educated

customers on product knowledge, as well as negotiated labor

reimbursements. Placed orders and trained new customer service

reps as needed.

Loan Interviewer, Consumers Cooperative Credit Union, Racine, WI

06/1990-09/1997

? Interviewed applicants for loan requests. Opened,

closed and disbursed loans. Opened savings accounts. Collected

on delinquent accounts.

EDUCATION

KAPLAN CAREER INSTITUTE, 2008 - present

Associate of Applied Science in Paralegal Studies Degree Program

. ABA Approved

. 4.0 GPA

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