Sales Customer Service
Resume:
Tyna S. Smith
Gobles, MI ****5
Summary: Offering experience in sales, marketing, territory management and customer service. I am a
highly motivated individual with a detailed work ethic, a high level of integrity looking to grow my career in
sales, marketing or management. My positive attitude and enthusiastic personality provides an excellent
basis for customer contact, sales growth and leadership.
Transportation Sales Agent
Independent Agent, GlobalTranz, Gobles MI March 2010 – Present
Self employed Sales Agent for freight services and customer software.
Inside Sales Representative
USF Holland, Holland MI November 2008 – March 2010
Position requires phone contact within assigned Terminal Territory to customers as well as cold calls for the
sale of freight services. Requirement of 30 contacts per day as well as pricing update quotas.
Healthcare / Pharmacy Support Representative
Alta Resources, Inc., Kalamazoo MI June 2007 – November 2008
Position required phone contact within assigned MSAs to Pharmacists, Pharmacy Technicians and staff to
provide clinical information on AcipHex (Rabeprazole Sodium) the Proton Pump Inhibitor and Levaquin,
the leading respiratory fluoroquinolone antibiotic. Provide marketing programs, customer care info, product
information and MCO formulary updates.
As of September 22, 2008 my team was contacting Urologists and their staff to detail them on the broad
spectrum antibiotic Levaquin for Genitourinary Indications.
Team Leader, Inside Sales Representative, Sales Support Representative
Thermo Fisher Scientific, representing:
Richard Allan Scientific and Microm, Kalamazoo MI October 1998 – June 2007
Inside Sales Representative for six Territory Account Managers and team leader for four Inside Sales
Representatives. Responsibilities included supporting assigned TAM group (Central US, No. and So. Pacific
Regions) by providing customer quotations, technical support / information, sales calls and additional tasks
including sample coordination, lead confirmation, service / product / sales calls and all other aspects
required to complete the sales process. High emphasis placed on teamwork and communication abilities,
coaching Inside Sales Reps and working along with department management team to attain forecasted sales
increases. Quarterly travel into assigned territory required as well as instrumentation installation and on site
trouble shooting for histology and cytology labs, clinical labs. Covered 20+ accounts assigned per TAM
Territory as personal accounts as well. Sold histology instrumentation, service agreements and reagents.
Training was completed in Anatomical Pathology and instrumentation just as the Field Sales
Representatives, and also included continuous on site training at the Richard Allan Scientific
R & D Laboratory in Kalamazoo. Sales training included Spin Selling Program taught at M Tec., among
many others.
Shipping Specialist/Import Export Coordinator
A.M. Todd Company, Kalamazoo, MI May 1997 September 1998
Responsible for coordination and documentation of shipped goods to US and International customer base.
Worked with Products Team, Finance Department and Import/Export Broker in coordination of
import/export shipments. Additional duties included ISO 9002 Auditor, order implementation, invoicing
and order confirmation.
Account Executive
Medical Surgical Specialties, Kalamazoo, MI
May 1996 May 1997
Outside Sales representative for medical repair and new products sales. Provided coverage via Direct Sales
in territories by marketing to hospital, clinics and medical centers. Attended and represented company at
trade shows. Territory coverage for KY, TN, OH, PA.
Business Manager, International and Export
Assistant Manager, Customer Service
Beach Products, Division of Western Publishing Group, Inc. Kalamazoo, MI June 1991 May 1996
Initial responsibility included customer service management as directed by department manager. Directly
responsible for servicing large volume accounts, including Wal Mart, K mart and Toys R Us. Also
coordinated orders, marketing procedures and shipping details for international business. Promoted to full
time International Business Manager April 1992. Worked with all international accounts emphasizing
export sales growth. Implemented personal business plans to grow business in all areas; gift market and
wholesale/retail distribution included. Provided marketing strategies, contractual pricing, licensing
negotiation and many other aspects pertaining to export sales. Export sales increased at an average 10%
growth each year (approximately $2 million annually). Represented company as International Sales
Executive at national trade shows.
Direct Marketing Specialist
Richard Allan Medical, Richland, MI June 1987 June 1991
Assisted Regional Manager in daily work and supervision of seven member sales team. Sold medical and
histology laboratory supplies via telephone contact and direct in service visits to hospital, labs and medical
facilities. Compiled and implemented S.O.P. Handbook for Direct Marketing Department and acted as data
base backup for department. Attended trade shows as company representative and product demonstrator.
Received President and Founder’s Sales Awards for highest sales or increases during three of four years
employment.
Tyna S. Smith,
Continuing Education
Excel Courses – Gateway Training Seminars
Spin Selling – RAS Sales Process Training Program
L. E. Stryker Training Programs
Customer Service and Sales Applications
Advanced Customer Service and Sales
J & J University Training Programs*
AcipHex – The Proton Pump Inhibitor
Levaquin – Antibiotic Training Program
* All programs are identical to those required by Field Sales Team
Notable Accomplishments
Richard Allan Scientific Sales Awards, 1999 2003
Fiscal Year 1999
Sales Achievement, Level 1 Consumable Sales 114% Growth SSR
Sales Achievement, Level 1 Instrument Sales SSR
Fiscal Year 2000
Sales Achievement, First Place Instrument Sales – SSR
Fiscal Year 2001
Sales Achievement, Highest Consumable Sales – SSR
Sales Achievement, Highest Instrument Sales – SSR
Fiscal Year 2002
Sales Achievement, First Place – Instrument Sales – SSR
Sales Support Representative of the Year 2002
Fiscal Year 2003
Inside Sales Representative of the Year 2003
First Place – ISR Consumable Sales 2003
Second Place – ISR Instrument Sales 2003
Fisher Scientific Sales Awards – Kalamazoo Location
Fiscal Year 2005
Inside Sales Representative of the Year 2005
Fiscal Year 2006
First Place – ISR Consumable Sales 2006
Current Salary, Bonus plus Benefits, 401K Match
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