Professional Summary

Experienced Information Technology Director and Project Manager with a

total of eighteen years of experience. Provided Management leadership for

complex and challenging Information System initiatives, guidance to cross-

functional teams and design and development of leading-edge technology

solutions. Proven ability to effectively plan, coordinate and meet project

deadlines. Customer focused and goal oriented on providing solutions on

time and within budget. Experienced with project planning, resource

allocation and demonstrated ability to work well with others to achieve

common goals.

Accomplishments

. Successfully managed multiple Healthcare Information System installations

per month over multiple years.

. Improved departmental efficiencies and maintained high Service Level

Agreements.

. Contributed towards developing a Disaster Recovery & Readiness Plan.

. Implemented Best Practices for Customer Service Tracking and Customer

Self Service Support.

. Managed multiple platform and network upgrades per month over multiple

years.

Employment History

2008-Current Project Manager/Independent Consultant

Mobile AL 36693

. Conduct on-site meetings to identify specific customer needs and

deliverables. Managed project over-site, project plan development and

maintenance criteria.

. Supervised product design, installation and warranty of products.

Successfully managed projects in various markets while completing all

projects on time and on budget.

2008. Assistant Director - Information Technology Division

CPSI - Computer Programs & Systems Inc.

Mobile, AL.

. Management of Information Technology project tasks and quality assurance

of product installations and services in diverse environments. Managed

and created project documentation, development of project schedules,

assignment of project tasks, staff supervision and development.

. Collaborate with Senior Management, Sales Managers and Systems Engineers

on project development, pre-sales meetings with clients and prospective

clients. Provided reporting to Vice President of Information Technology

on project metrics and customer relations.

. Management of ITS Hardware Support, ITS Emergency Support Services and

ITS Systems Installations Departments.

. Evaluate and revise ITS Functions and processes for scalability and

resource planning. Coordinated new product rollout with Hardware,

Technical and Research and Development teams. Assisted with product

documentation and support services applications.

Accomplishments

. Improved and maintained Hardware Customer Service situation resolution

percentages and call back times by 25 %.

. Completed and maintained Hardware Service Center tracking and

productivity systems. Initiated system to eliminate redundant services

and reduce repair costs on Maintenance Agreements. These initiatives led

to a one third success/improvement rate on repair and replacement costs.

2006. Senior Information Technology Manager

CPSI - Computer Programs & Systems Inc.

Mobile, AL.

. Managed the installation and support of system products; responsibilities

included the implementation and support of system products in LAN/WAN and

network communication environments.

. Duties also included staff supervision, scheduling, education and crisis

management.

. Management of Information Technology project tasks and quality assurance

of product installations and services in diverse environments.

. Management of multiple support departments with up to thirty employees,

as well as project documentation, development of project schedules,

assignment of project tasks, staff supervision and development.

Accomplishments

. Initiated Project Management fundamentals into ITS Implementation

procedures.

. Coordinated project lifecycle by setting deadlines, assigning tasks, and

monitoring progress, including budgets, performance reports, and user

feedback.

1996. Senior Systems Support Representative

CPSI - Computer Programs & Systems Inc.

Mobile, AL.

. Installation and support technician responsible for the installation and

support of (HIS) hardware products.

. Provide daily technical support for network, connectivity,

telecommunications, peripheral equipment, and system maintenance. Set up

computers and install software.

. Performed and provided 24-hour on-call and emergency technical support

for client base.

. Ensure thorough network documentation, including maintaining each

account's network matrix, backup configurations and network diagrams.

. Responsible for hardware and software applications for workstations,

servers, and network data communications. Collaborated with executive

management and department leaders to assess network capacity needs

Technical Skills/Training

PMI -Project Management Institute: PMP training approximately 4000 hours in

core competencies.

. Completed 48 Continuing Education Units/Contact hours

. Completed coursework - Project Fundamentals & Project Management

Applications

Operating Systems: Windows NT/2000/2003/XP

Applications: MS Project, VISIO, MS Office

Networking: TCP/IP, LAN/WAN, VPN, IBM xSeries Servers, CISCO wireless

Education

August 2003 Kennedy Western University

Bachelor of Science, Management of Technology

Cheyenne, Wyoming

Professional references - Upon request

Contact this candidate