Customer Service Manager

MARIA LUISA B. CRUZ

**** * ****-***** **. Concepcion Subdivision, Baliuag Bulacan

+639********* / abikm8@r.postjobfree.com

SUMMARY

Almost 10 years experienced store assistant manager. Responsible for store

management and merchandising. Able to analyze market t rends and deliver significant

sales growth through memorable promotions, exceptional customer service, and top

p roducts. Track record of improving efficiency and lowering costs through effective t raining

and use of technology. Deeply commit ted to community service. 3 years experienced skilled

worker abroad.

AREAS OF EXPERTISE

• Comfortable in pressure situations

• Able to deal with difficult customers diplomatically.

• Able to meet deadline and work with changing goals.

• Dedicated and hard working.

• Work with diverse populations to build t rust.

EXPERIENCE

L I TA & WI L MA H O USE OF CURTA I NS Pasilio 4, Baliuag Public Ma rket

(1998-2007)

Store Assistant Manager

• Created partnerships with neighboring stores to maximize t raffic f low.

• Successfully utilized turn around management abilities to t ransform least profitable

s tore to most profitable store over a short t ime period.

• Analyzed history of merchandise returns due to defects and worked with to improve

p roduct quality.

• Managed retail curtains and fabrics store’s basic accounting, scheduling,

merchandising, stocking of goods, and accepting deliveries. Trained store helpers in

p rocedure and customer service.

• Instituted new helper’s orientation program to improve helper’s performance to

decrease the att r i tion rate for new sales helpers.

• Helped difficult customer’s, reduced customer complaints.

TAKA HATA SE IKOU L M T D.- Japan

(2007-2010)

QC I nspector

• Can Speak, read wr ite basic Japanese language, (Nihongo)

• Knowledgeable on some measuring equipments such as micrometer and caliper.

• Able to meet work deadlines on t ime.

• Good relationships with co-workers and superiors regardless of having different

nationality.

• Can cope with life on foreign environment/country.

•

GT M I N D USTR I ES- (main Pulilan)/San I ldefonso/San Rafael

B ulacan ( 2012-2013)

Cashier/Office Staff

• Prepare and manage correspondence, reports and documents.

• Implement and maintain office systems.

• Working on petty cash, mobile, telephone and other bills.

• Working on expense and income reports.

• Manage office supplies, space and property.

EDUCATION

Baliuag University (College Level, 4 th y r graduating) last attended May 2007

Bachelor of Secondary Education Major in English

Baliuag University (High School), 1998

Engr. Vicente R. C ruz Memorial School (Elementary) 1994

Salutatorian

CHARACTER REFERENCES

M rs. Ma. Wilma P. Flores

S tore Owner

Li ta & Wilma House of Cur tains

Contact No: 093********

Mr. Sochiro Sekguchii

President

Philippine Assist Life Manpower Corporation

Contact No: 854-7737 / 891-4679

M r. Ci rilo Ma r iano

Owner

GTM Industries

Contact No: 092********

PERSONAL INFORMATION

Name: Ma r ia Luisa B. Cruz

Address: #0773 I lang-ilang St. Concepcion Subdivision, Baliuag,

B ulacan

Father: Mauro Y. Cruz

Mother: I meda B. Cruz

Bi r th Date: September 26, 1981

Bi r th Place: Sta. Ma ria Bulacan

Age: 32

Civil Status: Single

No. of Dependents: 1

Children: Nicole Angeline Joyce C. Flores

• Capable of driving ( Non- Professional Drivers License)

I hereby certify that the above information are t rue and correct to the best of my

k nowledge.

Ma ria Luisa B. Cruz

A pplicant

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