abikld@r.postjobfree.com 251-***-**** Zachary Thompson
Experience 2009-Present River City Services Mobile, AL
Director of Information Technology
Budgetary planning for departmental needs
Multi-site coordination of project planning and
resources in a healthcare environment
Company website design
Network infrastructure design and management
ERP software project management in a healthcare
environment
Intranet systems design, development and
implementation
mySQL database management
SQL database management
Electronic IT ticket systems design and
implementation
Active Directory management
Experience with Windows Server 2000, 2003 and 2008
R2
Maintaining backups and restoration testing
Citrix XenApp implementation in a production
environment
Basic/Advanced Hardware Troubleshooting / Support /
Repair
New software integrations into healthcare
environments
Basic/Advanced Software Troubleshooting
Phone support, software training and end user
support
Printer maintenance and repair
Network threat and vulnerability assessment
Repair procedure procurement and publishing
VPN and IPsec tunnel management
Desktop OS experience with Windows 95,98, ME, 2000,
XP, Vista, 7
2008-2009 Teledyne Continental Motors Mobile, AL
Network Administrator
Handling IT requests as delegated.
Maintaining user security and network infrastructure
Spyware/Virus Removal
Basic/Advanced Hardware Troubleshooting / Support /
Repair
New software integrations into production
environments
Basic/Advanced Software Troubleshooting
User support and management in excess of 650
workstations
PC repair and implementation in a industrial
production environment
Printer maintenance and repair
Network threat and vulnerability assessment
Repair procedure procurement and publishing
2005-2008 Advanced Computer Service Robertsdale, AL
Service Manager
On-site repair / implementation
SB, SQL, Standard Server configuration and
implementation
Customer service
Basic / Advanced PC theory and repair
Network cable wiring (Cat 5e and Cat 6)
Basic / Advanced Network Theory and Implementation
Small / Large Area Wireless Setup and Maintenance
Basic Web Design
Employee Management and Training
Small / Large Network design and implementation
Remote access, VPN setup and troubleshooting
Experience with most Linksys, Netgear, Buffalo,
Watchguard, DLink, Trendnet wired and wireless
products.
Gigabit Theory and Implementation
Desktop Support for all versions of Microsoft
Windows and Server
Spyware / Virus Removal and Prevention
Parts ordering and inventory management
Domain implementation and Active Directory theory
and management
RMA management
Basic / Advanced Hardware Troubleshooting
2004-2005 Computing Solutions Gulf Shores, AL
Computer Service Technician
On-site repair / implementation
Customer Service
Telephone tech support
Desktop support for all version of Microsoft Windows
including Server products
Network Theory and Implementation
Spyware / Virus Removal and Prevention
Parts ordering and inventory management
PC Theory and Repair
New and used PC builds
Customer follow ups and Quality of Service
assurances
Small / Large
VPN Theory and implementation
1999-2004 Spyder System Repair Daphne, AL
Owner / PC Repair Technician
Customer Service
Desktop Support for all version of Microsoft Windows
OS systems
Telephone tech support
Spyware / Virus Removal and Prevention
Employee Management and Training
New / Used PC Builds
Small / Large Network Theory and Implementation
Education 2002 Daphne High School
Daphne High school graduate
CompTIA A+ Certified
CompTIA Network + Certified
ETA International CST Certified
ETA International CNST Certified
References Available upon request.