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Manager Customer Service

Location:
Portland, OR, 97267
Posted:
October 26, 2010

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Resume:

**** ** ******** ********* ** ***** 503-***-****

abikk3@r.postjobfree.com JUSTIN K. CHAPMAN

Objective To find a long term job with a reputable company and

perform to the best of my abilities.

Experience April 2010- Current Billy Tosheff's Ranch Sandy, OR

Contractors Assistant

Seasonal farm helper

Painter and gardener

Home remodeling

Oct. 2007- April 2010 Pental Marble & Granite

Portland, OR

Warehouse/ Delivery Driver

Started delivery service and expanded area of

service.

Helped customers with design consulting.

Oversaw shipping and receiving of all tile products.

Received and inspected foreign container shipments.

Performed Inventory control.

Nov. 2004 - April 2007 Beau's Distribution Services

San Diego, CA

Operations Manager/ Delivery Driver

Increased revenue by 25% by personally soliciting

every delivery location in area improving deliver

coverage.

Oversaw publisher communications and negotiations.

Handled hiring of contractor delivery staff and

managed adjustment of staff increases and decreases

based on company need.

Mar. 2003 - Nov. 2004 Dye Precision San Diego, CA

Shipping/ Receiving Supervisor

Managed all aspects of receipt of product from

customer returns to receiving large, foreign

container shipments.

Processed and updated inventory and handled shipments

for multiple departments.

Acted as customer service representative for

sensitive customer relation issues.

Skilled forklift operator.

Feb. 1997 - Mar. 2003 Tower Records Music San Diego,

CA

Shipping/ Receiving Manager

Promoted steadily to manager with previous positions

held as sales clerk, pricer, merchandiser, inventory

coordinator, buyer and supervisor.

Received all products, managed inventory, shipped out

returns, bought product and oversaw merchandising.

Increased inventory accuracy from 85% to 95%

significantly reducing expenses and improving

customer satisfaction.

Recognized for 5 years of outstanding service.

Summary of 10+ years in warehouse, shipping, receiving,

Qualifications distribution, operations, staff supervision and

management.

Good work ethic with extensive background in customer

service, shipping, receiving and supervision of

diverse teams.

Management style that is results oriented while

maintaining excellent interpersonal relationships

with coworkers and customers alike.

Forklift Certification 2004 & 2009.

Skilled in Word, Excel, Access, Explorer, Windows,

World Ship, Fed Ex, UPS.



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