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Customer Service Human Resources

Location:
Davis, IL, 61019
Posted:
October 26, 2010

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Resume:

Bernadette Schaar

*** ******* ***** . *****, ** 61019 . 815-***-**** .

abikjd@r.postjobfree.com

Profile:

. Talented and accomplished Leader with an extensive background in

project planning, training, team development and implementation, and

practical problem solving. A proven ability to implement effective

policies, procedures, enhance productivity, and increase efficiency.

Expertise in Team Concepts, Root Cause Analysis, Standardized Work,

Set-up Reduction, 5-S, Quality Control, Plan-Do-Check-Act, and Total

Productive Maintenance. Recognized for the ability to increase

productivity, morale, and quality. Outstanding leadership,

communication, problem solving, and interpersonal skills.

Specializing in Total Quality Management and Lean Concepts.

Educational experience in Marketing, Accounting, Human Resources, and

Operations Management. Extremely proficient in Microsoft Word, Excel,

Access, Outlook, and PowerPoint. Superior computer, Internet, and

communication skills. Exceptional customer service skills. Pursuing

a Masters in Business Administration from Keller Graduate School of

Management.

Experience:

Illinois Department of Human Resources (1995-Current)

1828 South West Ave

Freeport IL 61032

815-***-**** - Office

815-***-**** - DHS Customer

Personal Assistant

. Assist daily medical needs

. Perform monthly budget activities

. Communicate with Doctors/Surgeons and schedule appointments

. Provide transportation

. Complete weekly banking activities

. Handle and disperse medication

. Carry out daily therapy and transport activities

. Provide Emotional and Physical Support and Comfort to Patient

. Maintain Medical Equipment Inventory and Order new Equipment when

Necessary

. Complete and Process Insurance Information

. Promote self-confidence

Gunite Corporation (04/26/10-10/04/10)

302 Peoples Ave

Rockford IL 61104

Andy Sciacca 815-***-****

Assembly Production Manager

. Organize and Implement Lean Manufacturing Environment

. Support and Supervise employees in a Union environment

. Purchase Flow Racks to Implement a more Lean Assembly Line

. Count and Maintain Inventory of Assembly Areas

. Schedule Production and maintain Krono's Payroll for Two Shifts

. Oversee Production Procedures

. Complete Control Policy and Originate Work Instructions

. Provide Support to Employees

. Complete Daily Production Reports for Two Shifts of Assembly

. Create and Report Production Reports in Excel

. Guarantee Production Goals are met and/or exceeded

. AS400 Platform

. Maintain Continuous Improvement

. Experience in Termination Procedures

. Promote the use of Personal Protective Equipment and Safety Policies

and Procedures

United States Postal Service (01/19/2010-05/1/2010)

420 N Stanton St

Davis IL 61019

815-***-**** - Dennis Jensen

Post Master Relief

. Supervise and Oversee Window Services

. Supervise Rural Route Employees

. Deliver Box mail

. Sort all incoming mail and packages delivered from Rockford Postal

Assembly Plant

. Accept mail, packages, and payments from consumers at the window

. Answer telephones

. Provide Exceptional Customer Service to all Postal Customers

. Complete daily closeout, deposit, and all required computer close outs

Titan Tire Corporation (9/2008-6/2009)

3769 HGWY 20

Freeport IL 61032

815-***-**** - Doug Orth

Production Supervisor/ Shipping Warehouse Supervisor

. Promote the use of Personal Protective Equipment and Safety Policies

and Procedures

. Assign loads to be shipped and also assign the correct Carrier to each

Load

. Bill Out completed Carrier Loads

. Experience in LTL and Container Modes

. ISO 9000-9001 Process and Requirements

. Extraordinary Team Skills

. Supervise Press Operators

. AS400 Experience

. Count and Control Inventory

. Supervise Building Teams and Calendar Operators

. Support all levels of management

. Manage and Support employees in a Union environment

Chrysler LLC (05/2000 - 05/16/2008)

3000 Chrysler Dr.

Belvidere IL 61008

815-***-****

Team Leader

. Train and support team members through standardized work processes

. Accurately document all downtime, repairs, safety issues, scrap, and

cost results from production

. Verify standardized work processes and build in station

. Train all team members according to Standardized Work Instructions

(SWI)

. Follow JIT Inventory Standards and Processes

. Increase Quality through empowerment

. Develop and implement Teams

. Perform Practical Problem Solving and Root Cause Analysis

. Validate Total Productive Maintenance and 5-S

. Exercise all tools provided through Smart Manufacturing Training and

Implementation

. Provide Feedback for team ideas throughout product launches and daily

manufacturing

. Read and follow Job Element Sheet

. Confirm Quality Standards meet and exceed expectations

. Perform all operations according to safety standards and the use of

the proper protective equipment

. Implement new production process

Education:

Devry University (2004-2007)

3005 Highland Parkway Downers Grove IL 60515

630-***-****

Graduation: 03/04/2007 GPA-3.3

. Bachelor of Science in Business Administration (03/04/2007)

. Completed courses Technical, Operations, and Project Management

(03/04/2007)

. Defined Major in Project Management (03/04/2007)

Daimler Chrysler National Training Center (2005)

. Completed Smart Manufacturing and Lean Leadership Training.

. Team leader Certification

Keller Graduate School of Management (2009-Current) GPA-3.7

3005 Highland Parkway Downers Grove IL 60515

630-***-****

. Masters in Business Administration



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