Customer Service Management

NATHAN KOHLER

*** ***** * ******, **** Lake City, Utah 84103

435-***-**** cell

************@***.***

Transportation, Warehouse, Logistics & Distribution Operations Professional

Outgoing, Goal Oriented, Self Motivated and Highly Skilled Professional with 15+ yrs. hands on Management experience in a

fast paced, high pressure, time sensitive Industry. Highly adept at developing alternative solutions, quickly & effectively to

complex problems, managing multiple projects simultaneously. Certified district Trainer in Safety & Compliance of DOT, EPA,

OSHA, TSA, C-TPAT and IATA. Managed all aspects of Operations: union labor, safety, compliance, planning production,

work measurement, cost reduction, P&L, route management, process improvement, fleet & facility maintenance.

Operations Management * Domestic & International Shipping * China Import/Export Specialist

Union Labor Relations * Fleet Management * Safety & Compliance Management

New Business Development * Strategic Planning & Data Analysis * Cost Management

Quality Assurance *Customer Relations * Logistics Management * Process Improvement

PROFESSIONAL EXPERIENCE

Warehouse & Facility Manager - JKD PRODUCTS Clearfield, Utah - Currently Employed

**Skilled in China Import/Export Logistics –container, LCL, LTL, Express Air Freight-Customs

Manage daily operations of Warehouse & Facility overseeing: Scheduling, Testing, Quality Control, RF Scanning, Inventory

Control, Pick/Pull Orders, Customer Service, Building Maintenance, Customs Documentation, Procurement, 3PL vendors, Rate

Negotiations, Primary Goal is to Strategically forecast & plan to achieve high level of performance & production.

Auditor of Express Packages, DOT -FEDEX EXPRESS Salt Lake City, Utah – Currently employed part-time

DOT driver for evening air freight. 99.8% accurate on Scan Audits. Promoted to trainer for new employees after only 3rd month.

FEDEX Aspire Management Candidate.

Operations Center Manager- (UPS) UNITED PARCEL SERVICE UT District, Logan Center- RIF 25 years of service

Managed total Operations of a Transportation Distribution facility covering the largest geographical service area in district

servicing Northern Utah, Southern Idaho to the Wyoming and Nevada state line. Monthly revenue: $1,000,000.

80+ employees: full/part time, union & non-union, package car and feeder drivers, mechanics, office staff and 4 supervisors.

Responsibilities included all logistic planning, route forecasting, production, administrative duties, safety, compliance, quality

controls, fleet maintenance, training, facility maintenance and compliance, budget and cost reconciliation. Addressed customer

needs and concerns. Solved problems by creating solutions quickly and effectively. Particularly effective in cost reduction

analysis and process implementation. Accomplished in creating high level of confidence and trust with union employees,

supervisors, upper management & customers by exercising a can do attitude with persistence & Integrity in all areas. Achieved

corporate objectives through passion, commitment & expertise. Result Driven. Worked closely with district and corporate office

departments: marketing, engineering, customer service, fleet, airport, IT and HR.

Career Accomplishments:

**11 years no injury, no accident workgroup. Received awards & recognized nationally by UPS & Teamsters Union.

**In the “top 5” distribution centers for Cost Reduction in #1 district in the company.

**Center leads District in lowest percentage of miss-delivered and miss-routed packages.

**Utah District received the prestigious corporate award “Chairman’s Award” for top in the Country for Operational

Excellence. My center was #1 in District on overall balanced scorecard that attributed to earning the “Chairman’s Award.”

**In 16 total years of managing Union Labor employees on 1 filed grievance.

Operations Center Supervisor-(UPS) United Parcel Service - Logan center

Responsible for union drivers, clerks and part-time local sort. Scanning system and driver hand held computer introduced.

Oversee the addition of a morning sort, automated conveyor system and part-time employees. New technology to facilitate

package flow, tracking of packages, additional delivery services and earlier overnight delivery commit times implemented. UPS

began International expansion to 200 countries. Responsible for center operations and customers concerns during Teamster

strike of 1997. Effectively achieved corporate focus on Employee Safety and Production.

On-Road Supervisor-(UPS) Untied Parcel Service -Ogden & Logan centers

Promoted from a Driver. One of the youngest supervisors promoted in history of district.

Package Car Driver/Parcel Delivery-(UPS)United Parcel Service- Logan

CERTIFICATION, TRAINING & PROFESSIONAL DEVELOPMENT

Hazardous Materials Certified Trainer UPS Driver on road Safety Trainer Certification.

First Responder Trainer Safe Work Methods Trainer Certification.

Feeder Aircraft HazMat General Trainer. Vehicle pre & post-trip inspection Trainer Certification.

Feeder Aircraft Haz Mat Auditor level 4. DOT Certification.

IATA – Certification Accident Investigation Certification.

Air Dangerous Goods Trainer Certification Work Place Behavior Analysis Training.

Dry Ice handling Trainer Certification.

Office and Systems Training

OSHA Training and Certifications Oracle - Purchasing System for vendors MS

OSHA Record Keeping Certification QuickBooks- billing, inventory

Facility/Building Auditing Certification. Office/MS Outlooks/Excel/PowerPoint

Behavior Risk Analysis Training GPS System for tracking mileage & routes

Conveyor Securing Safety Trainer WorldShip Shipping System.

Lockout and Live Conveyor Securing Training. DPS – Dispatch Planning System

Safe Work Methods and Processes Trainer. GTS- Global Timecard Management System.

Ergonomics Safety Certification. Timed WPM 40

TSA and Feeder Aircraft Certifications

TSA Background Certification Import/Export-Warehouse

Air Hazardous Good Trainer Container, LTL, LCL, Express Air Freight

Dry Ice Documentation Trainer Specializing in China Import/Export customs

Airport Security Certification RF Scanners, Pick, Pull, Wrap and Shipping

Airport Ramp Driving Certification. Procurement, Purchasing, AP & AR

Airplane Guideman Certification.

Air Ramp Safety Process & Procedures Certifications.

Safety Certifications

EDUCATION

Utah State University, Logan, Utah

POST – Package Operations Supervisor Training

Covey Leadership School – 7 habits of highly effective people Workshop

Supervisor Leadership School

UPS Management Training

LEADERSHIP POSITIONS & COMMUNITY SERVICE

United Way Coordinator for UPS for Northern Utah. Cache County Chamber of Commerce member, Boy Scout Leader.

Executive Secretary in Church Organization. Basketball & Baseball Coach. Full time LDS Mission - Charlotte, NC. Eagle

Scout.

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