Customer Service Years Experience

Diana Sutton

**** ******** ***** . ********, ** 43204

H: 614-***-**** ( M: 614-***-**** . W: 614-***-**** .

************@***.***

Enterprise Financials Professional

Accomplished, highly productive, results oriented financial professional

with over ten years experience in health and property & casualty insurance,

technically and functionally. Detailed experience in leading, motivating,

and challenging employee resources. Well versed in working with business

partners in prioritizing open issues. Focused individual on providing

customers with best practice solutions by problem solving skills and

seeing the big picture. Self motivated contributor who is responsive to

needs of clients, coworkers and management. Poised, resourceful and

adaptable to any office environments. Organizational ability to handle

multiple priorities and meet deadline schedules. Attentive to detail with

sharp awareness and eager to assume increasing levels of responsibility

Month End Close Account Reconciliations Employee Development/

Process Improvement Internal Controls Mentoring

Bank Reconciliations Processes & Procedures Continuous Improvement

PROFESSIONAL EXPERIENCE

NATIONWIDE MUTUAL INSURANCE, Columbus, OH

Accountant (2005-Present)

Charged with balancing complex monthly bank reconciliations. Researching

and resolving reconciling items by working with internal and external

partners. Responsible for writing and maintaining the processes and

procedures.of bank reconciliations.

. Provided direction and training for the Bank Reconciliation processes to

ensure staff had the ability to succeed through monthly processes

. Successfully reconciled high priority monthly financial files by

balancing interfaces with the General Ledger, which lead to the

development of automated interface balancing.

. Fostered relationships with internal resources and external partners,

enhancing business relationships

ANTHEM BLUE CROSS BLUE SHIELD, Columbus, OH

Senior Financial Operations Specialist (1986-2004)

Assisted in preparing information needed to for the financial statements.

Calculating and processing of broker commission statements and solving any

customer service related issues. Preparation of pricing and renewal

rationale sheets to insure proposed fees meet our corporate profit margin .

Other responsibilities

. Worked with IT on report discrepencies on monthly and YTD reports

corrected the formatting and problems with administrative monthly billing

reports

. Responsible for corporate pricing of administrative services on health

care products and services for customers.

. Prepared Government Form 5500, Schedule A, 1099's and W-2's for clients,

brokers and short term disability participants.

. Prepared Cobra Renewals and provided feedback for customer service

related issues.

. Accounts Payable\Accounts Receiving managing corporate billing

. Balance Sheet Accounts reconcile, research and resolve outstanding

issues

TECHNICAL SKILLS

Microsoft Office Products (Excel, Word, Access)

Frontier (Checkfree)

AssureNet - Reconciliation package used to reconcile accounts

Peoplesoft

Numerous Claim Systems

Quickbooks

ACCOMPLISHMENTS

I have completed the Continuous Improvement course/projects and am

continually thinking of ways to better my job.

Actively participated in the "I Got Caught" program which helps recognize

Nationwide employees for a job well done.

Enjoy volunteering at the Mid-Ohio Food Bank.

Contact this candidate