Human Resources Customer Service
Resume:
Rosamond S. Dodson
Cordova, Tennessee 38018
901-***-**** message
Email: abikem@r.postjobfree.com
SUMMARY: A seasoned results-oriented Human Resources
Administrator/Coordinator/Generalist/Manager with twelve years of
progressive exempt-level experience in the processes of planning,
developing, implementing, administering, and performing ongoing
evaluation of recruiting, hiring, orientation, and organizational exit to
ensure that the workforce met the organization's goals and objectives in
the venues that include distribution, manufacturing, logistics, light
industrial and sports and entertainment industries. I have demonstrated
skills in organizational development, change management, and strategic
design of marketing and recruiting efforts. Strong background in
management planning, budgeting, staffing, and facilities designed to
enhance productivity and profitability.
EXPERIENCE/STRENGTHS
o Identify staffing requirements to meet the goals and objectives of
the company.
Develop, implement, manage and evaluate affirmative action program(s).
* Assess internal and external recruitment methods and implement them
within the context of the company's goals and objectives.
Working knowledge of computerized management, analysis and reporting
systems.
* Design, facilitate and/or conduct orientation process, including review
of performance standards for new hires and transfers.
o Ability to response to and the resolution of customer problems,
inquiries, and complaints using tact and diplomacy.
* Effective communications and interface with all levels of
personnel.
* Results-oriented professional; well-developed problem solving,
analytical and interpersonal skills; able to successfully take a
project from conception to completion; detail oriented; able to
present a professional image.
* Ensure the compliance of compensation and benefits with
applicable federal, state and local laws.
o Implement and administer benefit plans.
o Communicate the compensation and benefits plan and policies to the
workforce.
o Resolve employee complaints filed with federal, state and local
agencies involving employment practices.
o Implement and monitor grievance and disciplinary policies and
procedures to ensure fairness and consistency.
o Ability to interpret a variety of instructions furnished in
written, oral, diagram, or schedule forms.
EMPLOYMENT HISTORY
Kilgore Flares Company, LLC
April 2009 - October 2010
Senior Human Resources Administrator - Work in harmony with the human
resource staff to carry out the human resource activities for all company
personnel; assist in development and implementation of personnel policies
and procedures; prepare and maintain employee handbook and policies and
procedures manual. Administer new hire orientation schedule to the
departments responsible and ensure all new hire paperwork is completed in
a timely manner. Respond to employment issues/concerns in a timely
manner. and compile, analyze and report data related to workforce such
as, employee demographics, AAP goals, compensation, promotions, hires
and terminations, maintained knowledge of legal requirements and
government reporting regulations affecting EEO/AAP functions and ensure
policies, procedures and reporting were in compliance, provided guidance
to HR managers in the development of Affirmative Action Plans.
Kilgore Flares Company, LLC - Toone, Tennessee (via Robert Half)
August 2008 - April 2009
Human Resources Consultant - Work in harmony with the human resource
staff to carry out the human resource activities for all company
personnel; assist in development and implementation of personnel policies
and procedures; prepare and maintain employee handbook and policies and
procedures manual. Administer new hire orientation schedule to the
departments responsible and ensure all new hire paperwork is completed in
a timely manner. Respond to employment issues/concerns in a timely
manner. and compile, analyze and report data related to workforce such
as, employee demographics, AAP goals, compensation, promotions, hires
and terminations, maintained knowledge of legal requirements and
government reporting regulations affecting EEO/AAP functions and ensure
policies, procedures and reporting were in compliance, provided guidance
to HR managers in the development of Affirmative Action Plans.
West Coast Novelty, Incorporated - Memphis, Tennessee
July 2007 - May 2008
Human Resources Manager - Identified staffing requirements to meet the
goals and objectives of the management team to carry out the human
resources activities, responsible for all human resource activities to
include employment, compensation, labor relations, benefits, and training
and development, interview job applicants; review application/resume;
evaluate applicant skills and make recommendations regarding applicant's
qualifications, develop and maintain relationship with employment
agencies, universities and other recruitment sources, prepare and
maintain company salary structure, job documentation, and job evaluation
systems. Complete salary survey questionnaires, prepare, process and
distribute payroll, design and conduct new employee orientations,
administer and explain benefits to employees, serve as liaison between
employees and insurance carriers, recommend, assistance and follow-up on
company policies, procedures, and documentation, coordinate the
resolution of specific policy-related and procedural problems and
inquiries, recommend, develop and maintain human resource data bases,
computer software systems, and manual filing systems, ensure the
compliance of compensation and benefits with applicable federal, state
and local laws, implement and administer benefit laws.
Pfizer, Incorporated - Memphis, Tennessee
September 2006 - May 2007
Human Resources Associate - Work in harmony with the human resources
staff to carry out the human resources activities, such as recruiting,
employment, exempt/non-exempt employee relations, compensation, training,
workers compensation, safety, and complied, analyzed and reported data
related to workforce such as; employee demographics, AAP goals,
compensation, promotions, hires and terminations, maintained knowledge of
legal requirements and government reporting regulations affecting EEO/AAP
functions and ensure policies, procedures and reporting were in
compliance, provided guidance to HR managers in the development of
Affirmative Action Plans, and other employee services by managing all
Human Resources activities within the local site via outsourcing. Duties
also included assisting in establishing work rules and monitor their
application and enforce to ensure fairness and consistency, administer
payroll functions and implement and administer benefit plans.
Zomax, Incorporated - Memphis, Tennessee
June 2003 - September 2006
Human Resources Generalist - Work in harmony with the human resources
staff to carry out the human resources activities, such as employment,
non-exempt employee relations, actively recruit a diverse workforce;
foster an atmosphere of inclusion and equitable participation by all
employees; establish corporate community outreach programs that will
enable the company to remain the employer of choice for future
generations; provide equal opportunities for employees to advance
commensurate with personal goals and abilities and develop a diversity
plan with metrics that measures success, temporary staffing, benefits,
training, workers compensation, safety, plan, budget and manage the
resources required to carry out the initiatives and programs in area of
responsibility including external vendors, and other employee services by
managing all Human Resources activities within the local site including
payroll, employee relations and compensation and benefits.
Aramark Corporation - Memphis, Tennessee
February 2001 - May 2003
Human Resources Coordinator - Responsible for the coordination of
payroll, including researching pay issues, developing and distributing
payroll reports and tracking time and attendance for all employees,
benefit administration for all employees, enrolling new employees,
benefits changes, researching and answering benefits questions and
employee file maintenance, coordinating the annual performance
evaluation process including, distributing evaluation forms, developing
employee data sheets, collecting and filing all evaluation forms and
initiating payroll changes with payroll department, administer the
company's tuition reimbursement program, work on special projects as
assigned.
Kelly Services - Memphis, Tennessee
February 1999 - February 2001
On-Site Supervisor/Recruiter - Duties include recruiting and processing
all potential new hires; new hire badge distribution and orientation;
provide staffing on an as needed based on the needs of the customer;
complete drug and background screens; liaison between customer and
Branch; handle all aspects of payroll; terminations; exit interviews;
direct hires and conversions. Enhanced efficiency by improving
supervisor/employee rapport through the development of training programs
and operating procedures, identified training and development needs of
individuals and groups and implemented programs to meet those needs.
Responsibilities also included writing the safety manual and reporting
Workmen Compensation injuries with customer and insurance company and
light duty options; composing memos; coordinating events; prioritizing
communications and managing customer relations. Worked with minimal
supervision.
Schering-Plough - Memphis, Tennessee
October 1997 - February 1999
HR Administrator - Responsible for the coordination of all training
activities including safety training, new employee orientation and other
departmental training activities; publication of quarterly newsletter;
developed and maintained the HRIS database; worked with seniority
database, wage and salary reports and data to determine competitive
compensation for all non-exempt employees; responsible for managing and
operating a complex payroll, documentation of procedures and effective
communication to all relevant parties, monitor and analyze absence
statistics in line with the company policy, responsible for all pension
administration, providing regular reports and data to pension scheme
administrators. Worked as an advisor to the supervisors regarding all
issues related to non-exempt union employees including such things as:
company policy regarding equal employment opportunities, compensation,
employee benefits and employee relations.
IBM (formally TSS - Technology Service Solutions) - Memphis, Tennessee
January 1994 - October 1997
Customer Service Administrator - Responsible for first level support
along with creating cases for customer calls concerning upgrades and or
problems with their computers and other product information. Duties also
included scheduling Gateway on-site service calls and the dispatching of
messages to Field Technicians via CAD along with preparing the monthly
employee schedule for work and overtime hours. Worked with routine or
minimal supervision.
EDUCATION
Attended Memphis State University, B.A., Communications.
Associate's Degree, Draughons Junior College, Computer Operations
COMPUTER SKILLS
WINDOWS, Microsoft Word, Microsoft Works, Excel, Microsoft Desktop
Publisher, Access, Outlook, LOTUS, ADP, Kronos, Ceridian, Symix, and
PowerPoint
CERTIFICATIONS
Certified Nonviolent Crisis Intervention, Certified First Aid Basics,
Certified Adult CPR, Certified Medication Administration, and OSHA
Occupational Safety and Health
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