Customer Service Manager
Resume:
Cindy L. Cotton
Indianapolis., IN 46203
317-***-**** (H)
317-***-**** (Cell)
abikeg@r.postjobfree.com
Objective
To bring ten years of work experience, which includes: receptionist,
office manager, and customer service duties to a team -work oriented
company.
Qualifications
1) Assisted with accounts payable and accounts receivable for a small
environmental office for one year utilizing Quick Books software. 2)
Performed general office duties such as filing, answering phones, petty
cash, and ordering office supplies. 3) Completed payroll weekly as well
as other office duties as assigned at current work assignment..
Education
Graduate, Indiana University, December 1989, BS Business
First Responder, DOH, thru Nurse Med
Relevant Experience
Nov. 2004-present
SOUTHWIRE, Plainfield, IN
Customer Service Clerk
1. Completed warehouse payroll weekly.
2. Approved freight bills for payment on EDI system.
3. Organized vendor bills for management approval weekly.
4. Assisted with new hire paperwork and general benefit questions for
warehouse personnel.
5. Ordered all office supplies and some warehouse supplies.
6. Completed data entry assignments such as: employee training and
maintenance of warehouse equipment.
May 2003-March 2004
US INDUSTRIAL TECHNOLOGIES, Novi, MI
Office Manager
7. Assisted with billing environmental service jobs within one or two
days of job completion.
8. Entered bills to be paid, using QuickBooks program, and collected on
past due bills.
9. Performed general office duties such as filing, typing quotes for
customers, answering phones, and
maintained office supplies and petty cash.
10. Helped prepare shipping documents, labels, and waste profiles as
directed.
August 2000-April 2003
ENVIRONMENTAL QUALITY (EQ), EQ INDUSTRIAL SERVICES, Ypsilanti, MI
Billing Assistant/ISC Backup
11. Billed industrial cleaning and roll off transportation jobs on a
daily basis.
12. Specifically billed two large projects which involved project support
and providing cost information
to the project foreman daily.
13. Answered phones for the receptionist and dispatch when needed.
14. Filled in for customer service personnel by handling all logistics
for inbound and outbound shipments.
Feb. 1995-Feb. 2000
ENVIRONMENTAL QUALITY (EQ), EQ RESOURCE RECOVERY, Romulus, MI
Office Assistant, Receiving Assistant
15. Invoiced material shipped to EQ Resource Recovery.
16. Assisted with customer problems such as shipping errors; price
discrepancies; copies of documents; material
consistencies.
17. Kept track of office files and prepared reports on Microsoft Excel.
REFERENCES
Danita Gilbert
5429 Purpura Drive
Indianapolis, IN 46236
317-***-**** home
317-***-**** cell
abikeg@r.postjobfree.com
Kelle Lindenburg
5825 Guilford Ave.
Indianaolis, IN 46220
317-***-**** (cell)
abikeg@r.postjobfree.com
Naomi Skaggs, former supervisor
424 cool Evening Rd.
Cloverdale, IN
abikeg@r.postjobfree.com
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