Donald T. Lewis Jr.

***** **** ******* *****

Centreville, VA 20120

Home Phone 703-***-****

Cell Phone 321-***-****

E-mail: abikdn@r.postjobfree.com

SUMMARY

My background is in Telecom Operations, my most valuable attribute

would be that I am a self starter a hard worker. I realize that I am at

your company to work. What I can bring to your company is a thorough

knowledge of dealing with people and business situations in

environments that are fast paced and always changing. I am adept at

learning new things very quickly and experienced enough to know when I

need more challenges.

WORK HISTORY

Resolvit/Time Warner Cable-Provisioning Coordinator

10/09 to 10/10

Responsible for the ordering of bundled telecom services

ranging from HSD services to business class phone services

Coordinate with agents to ensure service contracts have

the necessary requirements for order completion

and activation of the telecom services.

ITT Industries-Camp Arifjan- Kuwait TNOSC-TACSWACAA 11/2007 to 11/2008

Theater level Circuit Actions assigned to the 160th SIG BDE/TNOSC.

While in coordination with CENTCOM and DISA, Submit, review, reject or

approve all Request For Service (RFS) for all Communication units

following under the 160th SIG BGDE. These RFS are in direct support of

Operation Iraq Freedom and Enduring Freedom.

Using the (DDOE-DISA DIRECT ORDERING DATABASE). I was responsible

For submitting (TSR's-Telecommunications Service Requests and TSO's-

Telecommunications Service Orders) at the request of the military

personnel.

on a daily basis. I tracked the status of the orders making sure the

services were

activated when they were supposed to be.

The services I provisioned were NIPRNET, SIPRNET, RIPRNET, Promina

Trunks, DSN lines, VTC,s and Satellites, which were essential in

maintaining the communications among our troops. My area of responsibility

also consisted of submitting these orders for strategic as well as tactical

purposes.

Using DDOE, TCOSS, TNC CENT web portal, Promina cut sheets and Site

cheat sheets; Collect, compare, review and address all database

discrepancies to include administrative, and generating amend RFS as

necessary.

Attend daily conference calls with higher headquarters to address

theater level concerns.

Personally have addressed issues that have improved the database

reliability of the communication systems and circuitry in Iraq.

While working over in Kuwait, I had to submit weekly briefings to the

Theater Command on my progress with the validation of sites in Iraq and

Afghanistan. This involved working with ITT engineers, site managers as

well as army personnel validating, SL-100 switches, Promina trunks,

VTC's and SAT equipment.

I was tasked sometimes to do an FCO/IFCO function and FCO/IFCO SIR

function. Is FCO/IFCO is focused 100% on tracking, reporting and

restoral of outages. They fall under the reporting and management chain

of the specific region.

While FCO/IFCO SIR addressed both long term and short term broad

reaching issues impacting communications specifically and

overall. They fall under the umbrella of the 160th Signal Brigade to

ensure the most efficient communications are available.

Qualitek/Harris Corporation-September 2006-October 2007

Provisioning of FAA government communication systems on the FTI

project, this involved the conversion of circuitry from the

MCI/Worldcom platform to the Harris network. Coordinated with AT&T,

Sprint and Verizon field techs and other personnel with installs and

network designs. Assisted the engineering department with the

determination of facility assignments within the infrastructure of the

network.

November 2005-September 2006-XO Communications-Project Coordinator/Test

& Turn Up Technician

Moves, adds & changes on business lines, Centrex & VOIP customers. Follow

up with customer with verification of services delivered or services

deleted.

Test and turn up of DS1 circuitry for the western region, coordinate with

SBC/AT&T, QWEST and other IXC's on a daily basis.

August 2005-November 2005 Test & Turn up Tech Comsys/Level 3

Communications

Testing and acceptance of T1's, and PRI's. Placed E911 Test calls on

E911 verifications, Clean up & Disconnect of T3 circuits at Level 3

gateways. I regularly used Remedy and Clarify tracking databases to

open trouble tickets on circuits that are getting AIS alarms, bouncing

or down hard if the troubleshooting did not put the circuits back to

normal operation. Created trouble tickets for nightly maintenance of

trunk groups with AT&T, Verizon and Sprint and other telecom

vendors. This involved going into DMS switch and changing the status of

the trunks. As part of the disconnect process, I made sure the facility

port assignments were removed from the database and the billing was

suspended.

December 2002-February 2005 Operations Technician I Qwest Communications

Accept inbound calls from Qwest's out of region customers, providing

tier 1 troubleshooting for repair situations and enters trouble details

and contacts into a trouble ticketing system (Remedy). Must mostly

track the progress of the trouble resolution and escalate to the

appropriate network operations department as needed. Status the customer

according to the Sil level matrix. Other essential functions are:

Accepting inbound calls

Tier 1 Troubleshooting for voice and data trouble situations

Providing timely trouble status to key customer contacts

Tracking trouble situations

Escalating trouble situations as necessary

Providing account teams with page notification of key customer

situations

Interacting with other Tier 1 Representatives.

Status of trouble issue to customer in line with Sil Level Matrix

Created trouble tickets for nightly maintenance of trunk groups with

AT&T, Verizon and Sprint and other telecom vendors, This involved going

into DMS-250 switch and changing the status of the trunks

Test and Acceptance of DS1 circuitry as part of the Qwest network

validation process

June 1999-February 2002 Operation Technician III, Qwest Communications

As part of my past work duties when I worked with Qwest, proactively

monitored networks to ensure proper circuit operations. Responsible for

monitoring of environmental alarms at Qwest manned sites nationwide

from the Ring Operations Center in Denver, CO. Trouble shooting DS3 and

above circuitry, by tracing circuit paths in the Qwest network.

Identifying circuits for potential re groom of the network. Identify and

resolve issues pertaining to the operation of these circuits with other

departments in the company. Provisioning of DSX, Sonet and other

transport equipment in the company database to ensure complete routing

information is correct for circuit operation. Auditing of all sites in

Qwest network, to verify transport equipment, matches what databases

show. Among other tasks I had was to make sure that any circuit which

migrated over from LCI to the Qwest network went successfully, this

mostly consisted of re grooming circuits and validating usage on

circuits that Qwest was billing the customers, but not receiving

payment on.

September 1997-June 1999 Consumer Advisor, Teletech Inc. (GTE)

Responsible for inbound & outbound sales of bundled telecom services

ranging from local, long distance, internet, cellular and paging

services. Provisioning of these services for residential and business

customers. Assist customers when needed with billing and service issues.

January 1995-September 1997 Account Specialist/Analyst, AT&T Broadband

Acquisition of new customer base to Digital cable programming services.

Assisted customers with technical issues as needed. Responsible for

tracking, installing and servicing current cable customers. Acted as

sales coach for new hire employees.

November 1991-December 1994-Financial Representative, First Trust Corp

Administrative support of clients IRA accounts. Ensuring the correct

posting of

Client assets and 401K distributions, Answer concerns regarding client

investments.

May 1985-November 1991 Vault Representative United Bank of Denver

Responsible of management of securities in vault such as Municipal Bonds, T-

Bills and

Mortgage loans that the bank owned.

1981-1983 New Business Clerk/Mailroom-Standard Security Life Insurance Co

Assisting underwriters with new applicant processing for life and health

insurance

EDUCATION

John Bowne High School, Flushing, NY

Business Administration, Durham Business College, Durham, NC

OTHER

Microsoft Office products

Metasolv (TBS) (database)

DISA Direct Order Entry (DDOE)

TNC CENT Web Portal (database)

(TCOSS)

Qwest Facility &Engineering (database)

Circuit Order Request Entry (CORE)

Clarify (trouble ticket system)

Harris DDOE Java Tom provisioning database

Remedy (trouble ticket system

Spirent React Circuit Testing Database

Centest Circuit Testing Database

ASR Processing and Support

XNG/Granite Database Training

Active DOD security clearance: SECRET

Contact this candidate