Project Manager Customer Service

Douglas Kirk

***** *******

Drive

Huntersville,

NC 28078

PH: 704-947-

0919

Email:

abikb1@r.postjobfree.com

SUMMARY

The past 13 years of my career are indicative of my drive and capability at

exceeding expectations on any task that is presented to me. My history of

rapidly increasing responsibilities and roles within my current

organization is a direct result of my personal initiatives and ambitions.

The opportunities that I have earned have provided me with a broad and deep

functional background (manufacturing, customer service, procurement,

operational excellence) that accompany my technical aptitude to make me an

ideal resource for a wide range of IT Lead/Management positions.

EDUCATION and CERTIFICATIONS:

. MS Software Development and Management, Rochester Institute of

Technology, Dec 2005

. BS Chemical Engineering, Clarkson University, May 1996

. Six Sigma Green Belt, July, 2001 (Six Sigma Qualtec)

WORK EXPERIENCE:

November 2002 - Present, IDEX Corporation

Manager, Business Intelligence (May 06 - Present)

Lead the Global Enterprise BI initiative; provide oversight on the Global

vision of shared services as it pertains to business intelligence; develop

and implement strategies for architecture and services to support

Commercial and Operational Excellence initiatives within the organization

. Architect data services and ETL processes to support various system

and process integration requirements;

. Manage the Enterprise Business Intelligence report development team;

. Responsible for management of additional hosted and consulting

services (budgeting, contract review, services agreements);

. Initiated organization of Business Intelligence Competency Center;

. Formalized Corporate standards for report development and

documentation processes;

. Provide technical and strategic expertise for various cross-

departmental projects, including:

o Corporate financial consolidation;

o Corporate strategic spend analysis;

o Developed various data integration strategies for Divisional

reporting.

. Lead infrastructure review with technical cross-departmental team to

provide continual improvement in services, up-time, and cost

reduction;

Manager, ERP System Development (Nov 2009 - Present)

Manage all Oracle EnterpriseOne development priorities; provide oversight

and technical review and support of process issues, data migration, data

integration services related to ERP systems; provide support and training

for ERP migration teams.

Application Development Lead (Nov 02 - May 06)

Provided management and development as part of the Global Information

Systems organization on projects related to Oracle EnterpriseOne and

associated third-party applications.

. Business Analyst/Project Manager for enterprise ERP Application

Integration projects (JAVA/XML/MQ Series);

. Project Manager/Developer for custom ERP applications

(Excess/Obsolete/Zero-moving (EOZ) inventory analysis, Auto cash

receipts processing, Sales bookings analysis, other custom

applications developed to improve user experience);

. Project/Implementation Manager of Crystal Reports/Crystal

Enterprise/Business Objects Enterprise XI;

. Led Enterprise report development, resource training, standards

development;

. Project Manager/Administrator/Developer for enterprise dashboard and

KPI development;

. Business Lead on Data warehouse/data mart design/implementation team;

. Managed outsourced development resources from several ERP consultants

and BI partners;

. Project Manager/Administrator/Lead Developer, Create!Form form

processing/document management

. Led cross-company technical and functional software evaluation for

Product Configuration software

. Project Manager/Administrator/Developer for secure customer-facing

extranet deployed over WebSphere

June 1996 - November 2002, PULSAFEEDER, A Unit of IDEX Corporation

Manager Technical Support and Customer Service (Feb 02 - Nov 02)

Departmental Manager for the Punta Gorda, FL operations. Responsibilities

included 4 technical support, 3 warranty and 4 customer service and 4 order

entry personnel;

. Implemented quotation management tracking and reporting system;

. Created and deployed FAQ sections for product support;

. Reduced freight back charge occurrence rate by $1500 per month through

implementation of address validation software integrated into ERP

system;

. Reduced warranty process turnaround time by 4 hours using Six Sigma

MUDA walk and Kaizen process improvements;

. Launched integrated order process capability

Product Configurator Project Manager (May 01 - Jan 03)

Project Leader for sales configuration module of Corporate e-Business suite

from concept to deployment.

. Developed and documented customer-facing Sales Configurator as a

member of corporate E-Business team.

. Assessed requirements from application engineering groups at various

companies and work with development team to meet those requirements

while managing budgetary, timing, and resource constraints.

. Conducted training sessions with related business units for

application engineers to populate data models.

. Developed web-based support applications for data management - saving

4 weeks of project time (over $16,000 in programming time saved).

Internet Marketing Specialist (Jan 00 - Feb 02)

Developed and implemented extranet applications to improve data access to

sales channels; Provided product sales and margin analysis, established

cost targets for new product, and reviewed technical manuals for Marketing

. Developed web-based applications for sales management teams and sales

channels (order status, component lists, pricing and availability,

spec data queries) - usage rate was 90% of domestic sales force,

reduced related incoming phone inquiries by over 75%;

. Managed company web site;

. Developed marketing and technical bulletins;

. Managed product development projects from a sales/marketing

perspective, including cost targets and sales opportunity forecasts.

Application Engineer (Jun 96 - Jan 00)

Provided product sales and support for manufactured equipment from purchase

specification review and proposal generation through post-sales technical

support

. Engineered product technical support for global sales channel (mixture

of manufacturer representatives and distribution channel) with

responsibility for European and Middle Eastern territories.

. Conducted technical product training seminars for international and

domestic customers/channels.

. Managed municipal project business, including project specification

review, consultation with design engineers, and on-site start-

up/troubleshooting services.

. Worked with engineering staff to modify existing product for various

special application needs.

PROFESSIONAL AFFILIATIONS:

PeopleSoft Technical SIG, September 2003 to present

Southeast Crystal Reports User Group, February 2005 to present

SKILLS:

Application skills: Oracle EnterpriseOne (XE, 8.11, 9.0); Crystal Reports

9, 10, XI, 2008; Crystal Enterprise 10; Business Objects Enterprise XI

R2/XI 3.1; Business Objects Universe design, Web Intelligence report

development, WebSphere 4.05/5.0 and Tomcat 5.0/5.5 server administration;

MQ Series; Create!Form;

Database skills: SQL Server 2000/2005/2008: Data management, ETL (IBM

Change Data Capture, Oracle Data Integrator) and data replication, Data

Warehousing concepts, T-SQL programming

Platforms: Widows 2000/2003 Server, Windows 2003 Server, IIS, Unix, Apache,

WebSphere 4.05/5.0, Tomcat

Programming languages: ASP, Perl/CGI, HTML/DHTML, PHP, VB.NET, JAVA, SQL/T-

SQL, XML

REFERENCES:

Available upon request

Contact this candidate