Customer Service Training

JAHMILLA SMITH

Orlando, FL Cell Phone: 786-***-**** Email: **********@*******.***

Customer Service

OVER FOUR YEARS EXPERIENCE IN THE CUSTOMER SERVICE PROFESSIONAL FIELD.

INTERACT WITH CUSTOMERS TO PROVIDE INFORMATION IN RESPONSE TO INQUIRIES ABOUT

PRODUCTS AND SERVICES AND TO HANDLE AND RESOLVE COMPLAINTS.

Key Skills

- Strong Customer Service -Monitoring - Risk Management

- Active Listening - Social Perceptiveness - Time Management

-Critical Thinking -Scheduling

- Active Learning

Professional Career Skills

V Confirm with customers by telephone or in person to provide

information about products and services, to take or enter orders,

cancel accounts, or to obtain details of complaints.

V Keep records of customer interactions and transactions, recording

details of inquiries, complaints, and comments, as well as actions

taken.

V Determine charges for services requested, collect deposits or

payments, or arrange for billing.

V Refer unresolved customer grievances to designated departments for

further investigation.

V Contact customers to respond to inquiries or to notify them of

claim investigation results and any planned adjustments.

V Compare disputed merchandise with original requisitions and

information from invoices, and prepare invoices for returned goods.

V Monitor, evaluate and record training activities and program

effectiveness.

V Offer specific training programs to help workers maintain or

improve job skills.

V Develop alternative training methods if expected improvements are

not seen.

V Organize and develop, or obtain, training procedure manuals and

guides and course materials such as handouts and visual materials.

V Present information, using a variety of instructional techniques

and formats such as role playing, simulations, team exercises,

group discussions, videos and lectures.

Employer Summary

Customer Service Amazon Herb Company Jupiter, FL 2006 ~

2009

Customer Service Ann Taylor Loft ~ Wellington, FL 2004 ~

2005

Professional Reference Available Upon Request

Contact this candidate