Manager Customer Service

John Crandall

? *** Hays Court, Elizabethtown, KY 42701

? Phone: 270-***-**** ? E-mail: ********@*****.***

SUMMARY OF QUALIFICATIONS

I possess both formal education and hands on experience in a variety of

leadership and teaching roles. I have documented success while learning in

both civilian and military institutions and have put this learning to use

in a variety of environments, instructing students both foreign and

domestic from a plethora of backgrounds. I trained multi-national troops

for real life and time sensitive situations and tested them to ensure their

readiness. I developed training aids both for the classroom and field

environments, from teach-boards to walk-through learning courses to written

handouts used by every U.S. Army scout and U.S. Army and Marine Corps armor

crewman.

EMPLOYMENT HISTORY

Instructor/Advisor, Camber, Fort Knox, KY

September 2008-September 2010

Instruct all U.S. Army scout trainees in all M2/M3 Bradley skills, as well

as the HEAT trainer, and Stryker, HMMWV vehicles. Qualified in all scout

weapon systems: M242 25mm chain gun, M2 .50 cal., M249, M240b and M240c

machine guns, Mk19 grenade launcher to list a few.

Home Delivery Manager, FedEx Home Delivery, Bowling Green, KY

July 2006 - September 2007

As home delivery service manager I was responsible for coordinating the

delivery of up to 1,300 packages a day through the use of contracted

delivery drivers. As the only FedEx Home Delivery manager in our region, I

supervised my terminal as it covered 7200 square miles with as few as five

contractors and as many as seven contractors and three temporary/seasonal

drivers.

o Reported directly to regional operations engineer and managing director

in Atlanta, GA

o Ensured drivers maintained high performance numbers in accordance with

FedEx requirements, as documented in individual contracts that were

renewed on a yearly basis given satisfactory performance

o Trained both new contractors and temporary drivers in FedEx policies,

procedures, and tactics, as well as driving skills and techniques key to

safe vehicle operation. Performed periodic spot checks, reviews, vehicle

inspections and ride-alongs to ensure contractors and drivers were

following FedEx procedures.

o Handled all customer service issues for Home Delivery at Bowling Green's

operations

o Took part in regional conference calls, performed filing and uploading of

service numbers and all other office work

o Knowledgeable in Microsoft Windows, Word, Excel, and Power Point software

and AS400 system

Outbound Service Manager, FedEx Ground, Bowling Green, KY

June 2005 - July 2006

Oversaw operations of outbound shift in Bowling Green's FedEx Ground

terminal. Supervised up to ten package handlers and clerks in the nightly

duties of removing parcels from vans and loaded trailers, sorting those

parcels and sending them, via trailers, to other terminals and the regional

HUB in Nashville. Hired employees and ensured their proper training to

guarantee dock safety as well as high sort efficiency. Coordinated

customer trailer pick-ups as far as 95 miles away.

o Monitored shift for safe operations and theft control

o Created and adjusted routes and dispatched drivers using TMS computer

system.

o Delivered 100% of freight on time to Nashville over a one-year period

with 100% accountability of all trailers. Led the sub-region (16

terminals) over a six-week stretch in both on-time and overnight service.

Combat Indoctrination Instructor, U.S. Army, Fort Knox, KY

December 1995 - May 2000

Used a variety of techniques and teaching skills. Instructed trainees on

how to use a variety of weapons, devices, and movement techniques to help

ensure their survival on today's battlefields.

o Instructed over 40,000 trainees over a four-year period

o Used both classroom and field training environments in all weather

conditions, during daylight and nighttime hours

o Responsible for equipment and facilities valued in excess of $1,000,000,

much of which was of a sensitive and/or classified nature

o Performed regularly as end of training grader to assess trainee knowledge

at the conclusion of their fifteen week training

o Presented to audiences ranging from 10 to over 100 members

o Developed a walk-through land mine and booby-trap course (the first of

its kind on Fort Knox), utilized by all U.S. Army reconnaissance

specialists and armor crewmen

o Created learning aids such as a land-mine training handbook given to

every trainee at the U.S. Armor Training Center

o Conducted periodic peer instruction in varying topics selected by

leadership

EDUCATION

? Bachelors of Science, Education, Western Kentucky University

? Bachelor of Arts, General Arts and Sciences, Penn State University

? Certification, Basic Non-commissioned officers Course, Department of

Defense, Fort Knox, KY

? Certification, Cadre Training Course, Department of Defense, Fort Knox,

KY

? Certification, Instructor Training Course, Department of Defense, Fort

Knox KY

? Certification, Combat Lifesaver Course, Department of Defense, Fort Knox,

KY

? Certification, Airborne Parachute School, Department of Defense, Fort

Benning, GA

? Certification, Primary Leadership Development Course, Department of

Defense, Fort Polk, LA

SECURITY CLEARANCE

? Secret clearance

POINTS OF NOTE

? President's List, Western Kentucky University, 4 semesters: GPA of 4.0

each semester

? Recognized by the garrison commander of Fort Knox for 1,000 volunteer

hours as both a coach and classroom tutor

? Distinguished Honor Graduate, Primary Leadership Development Course (top

graduate out of 106 cadets)

? Two Army Achievement Medals and one Army Commendation Medals for services

performed

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