Customer Service Quality

Tamer Abofreka

***** ******* **** **. - **********, VA 22191

703-***-**** abik7u@r.postjobfree.com

PROFESSIONAL SUMMARY

Degreed and experienced career professional in accounting, finance, and

general management with proven track record of meeting / exceeding

objectives

H. Rubin: . Boosted revenue by over 15% for 2 consecutive years $

2,300,000 to $2,600,000 and $2,600,000 to $3,000,000 respectively at 2

separate branches through client education of products . Successfully

reduced inventory costs and supplies by over 10% from $400,000 to $360,000

- . Significantly improved product quality and increased standards of

performance by reducing time constraints, enforcing higher quality

standards and offering more premium products.

CHAP: . Received acknowledgement for customer service, collections and

account salvation. . Reduced aged receivable over 120 days by over 35%

$3,700,000 to $2,700,000 . Increased revenue by 10% $8,000,000 to

$8,820,000 . Lead Company Department without CFO and supervised others

within the department to follow proper accounting standards. . Developed

automated payroll system, which improved efficiency, accuracy and

timeliness.

EDUCATION

CPA Candidate

Coastal Carolina University

2003 - 2007

Bachelors of Science - Accounting and Finance

University of Alabama

1999 - 2002

Biology, Chemistry & Computer Science coursework as a pre-med major

EXPERIENCE

CHAP

June 2009 - Aug 2010

(A non-profit organization that provides accreditation to organizations to

help improve the quality of home health care. CHAP has deeming authority,

which allows CHAP to survey organizations. The accreditation process

allows the accredited organization to properly bill Medicare for services

that are rendered. CHAP offers services in home health, hospice,

Community nursing centers, home medical Equipment, and Pharmacies.

Revenue streaming from $9,000,000 to $11,500,000 in the past year alone

shows the health care industry need, demand and growth are on a course to

exponential possibilities. CHAP aims to assist the public in the selection

of community health services and providers with demonstrated excellence and

t o lead by example through organizational excellence and quality

performance)

Washington,

DC

Lead Accountant

. Quarterly Budgets on regions and services provided based on previous

years revenues and expenses as well formulated expected growth per region

and services based on internal and external factors.

. Provided monthly reports on each region and service for growth trends

. Reported monthly on new client and existing clients with a comparative

basis of previous year and growth trends per service and region.

. Collaborated with IT department to integrate new payroll system from

manual to automated

. Supervised Collection on delinquent accounts and arranging payment plans

for aged outstanding accountants

. Financially analyze Cash Flow data to better allocated funds to proper

needs

. Analyze Profit and Loss statements

. Produce Amortization schedules for fixed assets

. Setup an organized system with venders for collections, payable, and

billing to improve timeliness and efficacy

. Reviewed departments budgeting plans based on expected needs and

constraints

. Bank Reconciliations

. Analyze annual fees and contracts for management to provide possible

adjustments to fees and schedules to fit the needs of clients and company

. Completed 1099s

. Completed W-9s

. Handled all cash receipts and cash receipts postings

. Processed Payroll including timesheets expense reports

. Implement an automated payroll system, polices and procedures

. Billing clients including monthly statements

Paxton

International

Dec 2008 - March 2009

(International Shipping and transportation Company whose goal is to

minimize costs to customers while maximizing quality performance. Paxton

works closely with many government agencies to provide the best shipping

and transportation services that allow for timely packaging and delivery as

well as assured quality and handling of all goods.)

Springfield, VA

Accounts Payable and Receivable Specialist

. Billing clients, communicated with clients on contracts, rates, and

quotes to assure that agreed amounts abide by the allotted funds given to

the individual or company.

. Negotiating with clients and agencies about invoice pricing by giving a

comparative pricing guide and based upon given contracted budget amounts.

. Establishing relations with client to provide more conscience information

for management to understand and analyze client's needs and company

constraints

. Arranged an organized a system of document tracing and retrieval

H. Rubin Vision Centers

Feb 2003 - Aug 2008

(A privately owned three branch company, which provides the highest quality

vision care by successfully implementing the latest in optical technology

and offering the consumer superior healthcare, a large variety of eyewear

products and a good value for their eye care dollar. H. Rubin also offers

quality service in lasik surgery by proper screening and education to its

customer to find the best qualified candidates that meet the criteria for

the surgical option. H. Rubin has been a leader in customer satisfaction 7

out of the last 10 years, which shows it commitment to customers and health

care excellence.)

Myrtle Beach, SC

Senior Accountant- 4 years

. Forecast sales growth, profit and losses, expenditures, and production

for management to allocate proper cash flow, inventory levels, and

arrange proper staffing

. Demonstrate seasonal, monthly and quarterly trends to facilitate better

production output

. Constitute financial plans and operations through account development and

growth including preparation of monthly, quarterly and annual reports

. Innovative improvements in records management / inventory control to

eliminate shrinkage

. Institute payment plans and options with venders to regulate costs while

maintaining positive cash flow

. Arrange general ledger to allow better accessibility and provide more

information for management

. Institute production budgets and consolidation of department budgets

. Formulate projections and budgets for weekly, monthly, quarterly and

yearly reports

. Compiled financial, bank and tax reports for management

. Serve as a Principal liaison with banker and outside auditors

. Assist with income tax filings, and license agreements

. Implement billing system to maintain cordial relations with clients and

distributors

. Supervise accounts payable and accounts receivable

. Educate all clients to product quality, new advancements and technology,

and industry standards

. Communicate with clients to ensure satisfaction of products and service

Administrator- 3 years

. Contribute dynamic leadership skills in managing all aspects of daily

operations, with strong focus on maximizing productivity and efficiency

for three separate locations

. Apply solid negotiation and interpersonal relation abilities toward

establishing new accounts with vendors, insurance agencies and other

contractors to optimize product variety and boost sales performance

. Spearhead administrative activities including staffing, training and

performance evaluation

. Implement a new payroll, commission and incentive program to support

enterprise-wide operations

. Effectively steer technology-driven solutions implementation, including

introducing a new user-friendly and versatile computer system

. Develop and maintain financial budgets / plans for weekly, monthly,

quarterly and annual reports

. Organize and launch targeted marketing plans including local business and

community outreach to expand client base

. Coordinate workflow and assign projects to optimize utilization of human

capital and operational resources

. Exhibit solid leadership qualities and apply best practices in mentoring,

coaching and developing associates

Software Experience

Excel, Word, Outlook, PowerPoint, QuickBooks, Peachtree, IMis, Financial

Edge, Fund EZ and Great Plains Dynamics

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