Manager Customer Service

Susan Ricci

Laurens, South Carolina

864-***-****

***********@***.***

OBJECTIVE: To obtain a position as assistant manager and to be granted an

interview.

.

SUMMARY: Supervisory/Management, Resident Resolutions/Customer Service,

Sales/Leasing, Collections/Delinquencies, Administrative, Office.

EDUCATION: Kaplan University Medical Billing Student

CAREER ACHIEVEMENTS: Decreased delinquencies by 30% within one year.

Increased occupancy form 69% to 89% within 6 months.

SKILLS & COMPETENCIES:

. Manage properties with 100 to 536 units

. Supervise a staff from 2 to 16 members

. Leasing/Marketing

. Bookkeeping/rent collection

. Resident retention

. Budgeting

. Contract help/capitol improvements

. Payroll/benefits

. Training in Fair Housing, Sexual Harassment, Non

Discrimination

. Ability to read blue prints and elevation mark-ups

WORK HISTORY

Overlook Apartments April/2006 - March/2009

Greenville, SC

Property Manager

Woodland Apartments July/2005 - October/2005

Spartanburg, SC

Community Manager

The Bluffs Apartments October/2002 - May/2005

Spartanburg, SC

Property Manager in Charge

The Springs at Simpsonville May/2001 - July/2002

Simpsonville, SC

Administrative Assistant

Brook Pines Apartments August/1993 - August/2000

Columbia, SC

Property Manager in Charge

TECHNICAL SKILLS: Type 45 WPM, ledgers, office calculator, IBM main

frame computer, credit data terminal, check writer,

postal scales & meter, office copiers & fax machines,

Microsoft word, excel, windows, outlook, internet

navigation, ADP payroll for windows, rent roll,

management plus software.

ACCREDIDATIONS: C.A.M. certified

SC Property Managers' License

Contact this candidate