Customer Service Sales
Resume:
Misty D. Seay
Oklahoma City, OK
abik6e@r.postjobfree.com
WORK HISTORY:
Regional Director of Sales: 12/08 to 1/10: TechHealth, Inc.
Responsible for developing new business and managing relationships with
existing customers for ancillary services which include Diagnostic Imaging,
Physical Therapy, Home Health, Durable Medical Equipment, Electrotherapy,
Pharmacy, Infusion Therapy, Transportation, Translation and Catastrophic
Care in my territory which consisted of OK, TX, AR, LA and TN. Document
account activities in SalesForce, our contact database system. Provide
exceptional Customer Service to accounts by following up with clients when
necessary in addition to identifying and resolving issues. Conduct in-
person visits to customers in an effort to obtain business opportunities
for TechHealth products and services. Proactively identify clients that
have stopped, or reduced, using TechHealth products and services
identifying why and what can be done to get the business back. Act as a
liaison between client and TechHealth to ensure complete satisfaction with
TechHealth process. Responsible for maintaining home office. Member of
Oklahoma Self Insured Association, Arkansas Self Insured Association,
Oklahoma Claims Association and Dallas Claims Association.
Account Executive: 06/08 to 10/08: Home Warranty of America
Responsible for all sales functions in assigned territory necessary to meet
production budget. Forecasts, solicits and secures home warranty sales.
"Road Warrior". Develop list of prospective customers. Develop and
implement a marketing and sales strategy for current offices, prospective
clients and former clients to re-build business in territory. Call on
prospects to explain features of services, cost and advantages. Conduct
group and one-on-one presentations to brokers and agents. Confer with
customers to resolve service issues, inquiries or complaints. Responsible
for maintaining home office. Attended real estate related meeting,
functions and trade shows. Member of Norman, Oklahoma City & Tulsa Board of
Realtors.
Area Account Manager: 03/07 to 06/08: Gould & Lamb, LLC
Territory consisted of Oklahoma, Houston, Austin, San Antonio, Colorado,
New Mexico & Arkansas. "Road Warrior". Sell Medicare Set-Aside Services and
Cost Containment Services to clients in my territory. Develop business plan
to increase market share by outlining tactics, activities and resources.
Utilize customer focused selling techniques to maintain high customer
satisfaction and customer knowledge of Gould & Lamb products and services.
Further maintain and develop relationships with existing clients. Deliver
informative sales presentations based on customer needs. Actively seek and
display a thorough knowledge of Gould & Lamb products, key customers in
territory, competitor products and product objectives. Achieve revenue
goals. Aggressively grow business in territory. Member of the Oklahoma City
Claims Association & Oklahoma State Claims Association.
Account Executive: 05/05-10/06: American Home Shield
Responsible for all sales functions in assigned territory necessary to meet
production budget. Forecasts, solicits and secures home warranty sales and
other product services. "Road Warrior". Develop list of prospective
customers. Develop and implement a marketing and sales strategy for current
offices, prospective clients and former clients to re-build business in
territory. Call on prospects to explain features of services, cost and
advantages. Conduct group and one-on-one presentations to brokers and
agents. Confer with customers to resolve service issues, inquiries or
complaints. Responsible for maintaining home office. Attended real estate
related meeting, functions and trade shows. Member of Norman and Lawton
Board of Realtors. Utilized SalesForce to document activites.
Insurance Consultant: 11/04-02/05: CompSource Oklahoma
Responsible for contacting new and renewal policyholders within an assigned
territory. Reviewed claim history, loss prevention and policy premiums.
Insurance Agent: 03/03-11/04: Farmer's Insurance Group/Roy B. Wallace
Insurance Agency
Responsible for setting appointments/cold calls to generate new business,
for personal and commercial line insurance. Cultivate existing book of
business to generate sales. Conduct needs based sales interviews. Set
appointments/cold calls.
Insurance Sales & Marketing Rep: 05/01-03/03: State Farm Insurance/Jerel
Wright Agency
Contact prospects and current policyholders to generate initial sales
appointments. Conduct needs based sales interviews. Market & sell State
Farm Bank products, including home & car loans, home equity lines of
credit, home refinancing, checking, savings and money market/IRA accounts.
Prepare forms, policies, and endorsements and meet all marketing
initiatives. Responsible for completing insurance claims (agents draft
authority), customer service, office administration and selling State Farms
portfolio of intangible product line including commercial & personal
property/casualty, life, health & annuity insurance.
Office Manager/Sales: 04/97-05/01: State Farm Insurance/Larry Strauss
Agency
Managed sales and operations of Vian satellite office for Stilwell agent.
Responsible for in office claims, sales, customer service, office
administration and selling State Farms portfolio of intangible product line
including, commercial & personal property/casualty, life, health, annuity
insurance. Prepare forms, policies, and endorsements and meet all marketing
initiatives.
Self Employed: 04/93-08/95: Misty John & Associates
Established and built a successful insurance agency in highly competitive
marketplace. Represented a number of insurance companies. Recruited and
hired office staff. Managed all office responsibilities. Specialized in
Estate Planning, Living Trusts, Retirement Planning and Group Insurance,
Life & Health Insurance and held securities registrations.
District Representative: 01/91-04/93: Prudential Insurance Companies of
America
Built a client base through mailings, referrals and cold calls. Emphasizing
on customer service, estate and retirement planning, casualty coverages and
obtained securities registrations.
SKILLS:
Strong listening, oral and written communication skills.
Ability to take initiative and act effectively in various circumstances.
Possess self-confidence, perseverance and a strong work ethic.
Excellent client relation skills, problem solving and self-motivated.
Strong Presentation skills, time management, results oriented.
Excellent ability to handle multiple tasks. Strong computer experience
PREVIOUS INSURANCE LICENSES:
Workers Compensation, Business Insurance, Fire, Property, Casualty,
Vehicle/Auto, Marine, Life. Health, Annuity, Estate Planning, Living
Trusts, Retirement Planning, Group Insurance, Series 6 Securities
Registration with Securities & Exchange Commission (SEC) and National
Association of Securities Dealers (NASD) and Variable Annuity.
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