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Customer Service Manager

Location:
Saint Louis, MO, 63143
Posted:
October 25, 2010

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Resume:

Judith Poklis

**** ******** **.

Maplewood, MO **143

314-***-****

abik5i@r.postjobfree.com

Summary of Qualifications

• Training in technical and non technical

• Proficient in Microsoft Word and Office

• Excellent communication, technical and leadership skills

• Versatile and ability to multi task

• Dedication and drive as a hard working individual

• Team player

Professional Skills

Training and Instructional skills

Provided training to new employees

Conducted training classes on new techniques for current employees

Management Skills

Supervise staff of 5 employees performing duties such as

interviewing/hiring/terminating, and scheduling

Maintained inventory control of supplies and placed orders for supplies

needed

Set goals for employees and salon

Marketing of salon

New hire recruiting

Quality control

Customer Service Skills

Delivered excellent customer service while working with clients on a daily

basis

Seved as a liason between clients and employees to ensure they received the

best service and resolve any client issues

Educated clients on proper at home regimines

Education

Columbia Beauty Academy, Columbia, MO 1992

Cosmetology

The Healing Arts Center, Maplewood, MO 1998

Massage Therapist

Employment History

Independent Hair Designer, Salon Retro, Richmond Heights, MO 11/07 present

Hair Stylist, Custom Cuts, Ballwin, MO 04/07 10/07

Salon Manager, Great Clips, Maplewood, MO 12/05 01/07

Technical Trainer/Supervisor, Hair Club for Men, St. Louis, MO 03/05 11/05

Beauty Brands, Senior Stylist, Brentwood, MO 04/02 11/04

Administrative Assistant, Adecco Temporary, St. Louis, MO 10/01 04/02

Store Manager, A BackRub Co., St. Louis, MO 12/98 03/01

Independent Hair Sylist, Shear Motion, St. Louis, MO 11/97 12/98

Sales Representative, State Beauty Supply, St. Louis, MO 04/96 11/97

Assistant Store Manager, Rothman Furniture, St. Louis, MO 10/94 4/96

Hair Stylist, Hair Care Harmony, St. Louis, MO 09/92 10/94

Licenses

Cosmetology 1992

Cosmetology Instructor 2010



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