Nicole Taylor

**** ***** ****'s Church Road, Goochland, VA. 23063/abik42@r.postjobfree.com

804-***-**** (home)/ 804-***-**** (cell)

EMPLOYMENT OBJECTIVE:

To surpass all the duties, tasks, and assignments vital to a customer

service representative position using the experience I have accrued through

training and previous work experience while allowing opportunity for

growth.

PROFESSIONAL & PERSONAL SKILLS:

. Advance Knowledge of all Microsoft applications, MS Office, Visio,

Outlook, and Windows

. Certifications include: VCIN/DMV, CAD, enhanced 911, NLETS, NIMS

and CPR

. License in Life, Health, and Annuities

. Punctual, great written, verbal, and organizational skills, self-

motivated, & detail-oriented

EDUCATION:

ECPI Technical College

November 2006 - June 2008

. AAS Criminal Justice Technology

. Dean's List Academic Award-4.0 G.P.A., Academic Letter Award's,

National Technical

Honor Society, Dean's List Perfect Attendance

WORK EXPERIENCE:

Henrico County Division of Police October 2009 -

June 2010

Communications Officer

. Full -time position

. Duties included: answering incoming calls and making outgoing calls on

multi-line phones,

relaying accurate information to communications officers, police

officers, firefighters, and the

general public while utilizing problem-solving, stress management and

time management.

Family Dollar January 2008 - February

2008

Customer Service Representative

. Seasonal position

. Duties included: cash-handling and interacting with customers via the

phone or in person.

Bank of America September

2007 - October 2007

Teller

. Part-time position

. Duties included: exceeding personal goals to meet the expectations of

clients, associates, and

shareholders; answering the banks outside phone lines; and accurately

performing transactions.

Association Management Consultants March

2005 - July 2005

Administrative assistant

. Temporary position

. Duties included: filing memos, answering phones, typing reports,

faxing documents, and

mail carrier duties: receiving, separating, and processing clients'

mail.

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