Customer Service Administrative Assistant
Resume:
-*Meredith Hendee
Port Saint Lucie, FL *****
772-***-**** (Hm)
954-***-**** (Cell)
Email address: abik2v@r.postjobfree.com
Advanced Orthopedics
Title: Medical Records Custodian
Date of Hire: 5/2008-4/2010
Positions/Duties
Assisted our medical records department while working in surgery, now fully in medical records
department, handling heavy inbound calls from attorneys, Dr. offices, as well as patients
requesting records and billing, updating patient’s billing to forward to billing company, sending
prepayments for records, final reports, and x-ray/MRIfilms along with locating charts (not yet on
EMRs) needed for requests from attorneys for subpoenas and depositions as well as records and
billing. Completed Red Flags orientation 10/09.
Previous position as ambulatory surgical coordinator included:
Responsible for scheduling out patient surgeries for busy orthopedic surgeon for multiple centers
through out out the east coast of Florida. Processes requests for approvals to attorneys, worker's
comp., and surgery centers. Schedules patients medical clearance appointments with their
primary doctor when required. Communicates via fax/phone with patients, attorneys, worker's
comp., insurance providers, centers, and equipment reps. Daily use of fax/copy machine, writing
of paper work for center and patient, logging of scheduled surgeries in Dr.'s book as well as
computer. Responsible for reviewing and updating medical and contact information in patients
charts, as well as maintaining flow of pending cases so that they may proceed to be scheduled.
Uses firefox and office hours for post op appointments as well as Dr.'s surgery schedule, and
smart md for dictation. Resigned when received job opportunity for a Home Healthcare
company. Used computer program home solutions to enter patients, update schedules, scanning
visits recorded on scantrons done by nurses, PTs, OTs, and home health aides. Manual record
keeping, as well as phones, organizing and updating HR files, medical records, logs, supply
ordering, and any and all administrative support duties. Resigned that position end of May.
$14/hr/Salary. Ability to work efficiently as individual, looking for team environment to achieve
the same goal.
Manola’s Alterations
6327 Stirling Rd.
Davie, FL 33314
Owner/Supervisor: Teresa Dellegrazie
Position: Front Desk
Duties included customer service/order taking, manual book keeping, supply ordering, strong
phone communication, inventory control, cash handling. Worked on an on call/per diem basis
since 2001, however worked more frequently/full time hours including Saturdays from 2004-
2006 until moving out of the area.
The Family
555 SW 148th Avenue
Sunrise, FL 33325
HR Director: Linda Auster
Position: Front Desk/Administrative Assistant
Oct. 2004 – July 2006
Substance Abuse and Psychiatric Hospital in Broward County. Initially hired for part time front
desk while attending school, duties included switchboard operation, patient/multiple department
contact, handling all incoming/outgoing mail, miscellaneous paper work. Promoted to full time
for temporary status in the accounting department in which I assisted in manually balancing
accounts receivables and payables from various sources, data entry, reconciling accounts as well
as filing. When position was completed assisted in the business department updating patient files.
Kept position of an on call front desk while attending The Art Institute of Ft. Lauderdale, until
business closed in late 2006. The contact phone number listed above is a direct line of the
previous Human Resource Director to verify employment.
Broward House
1726 SE 3rd Ave.
Ft. Lauderdale, FL
H.R. Assistant/Administrative Assistant $12/hr.
(Temporary position)
Sept. 2001-Jan. 2002
Hired as a human resource assistant/ secretary in the Fort Lauderdale location of an assisted living facility
serving HIV/aids patients and indigent homeless adults. Audited, organized, and updated all employee’s
personnel, and medical files, including employees I-9 and W-4 forms. Handled phones, faxes and paper work
for department, revised and prepared employee packets and booklets and assisted with meetings/conferences.
After temporary position was completed, was promoted to the Deerfield office as an Administrative Assistant.
Handled phones for multiple departments, emails, memos, ordered supplies, and various other duties, in a
employee and patient environment.
DataTax
6331 Stirling Rd.
Davie, FL 33314
Owner/Supervisor: Darrell Braham
Worked as a front desk receptionist in an accounting/tax preparing office through the tax seasons of 2002-
2004. Greeted clients, set schedules/meetings daily also set up and organized the file system, heavy use of
the copier, fax machines, ordered supplies, set up client packets. Assisted each employee with appointments,
paper work, filing, payroll, and accounting matters.
Additional Experience:
VCA Rock Creek Animal Hospital
Cooper City, FL
Oct.2000 -May 2001
Supervisors:
Dr. Chalker
Dr. Kerns
Terri (Manager)
Receptionist for busy animal hospital. Managed phones, sales, customer service and record keeping/filing
along side lead receptionist. Completed customer service/sales training course. Enjoyed team like
atmosphere. Also pet sit for customers who needed at home service.
Gap
Victor, NY
1998-1999
Supervisor: Heather Grosso
Retail position included heavy sales experience, register handling, stock, inventory control, auditing, worked
in a diverse atmosphere with group and individual bonuses. Was a sales associate until moving out of the
state in July of 1999.
Party Experience
Pittsford, NY
1997-1998
Retail position kept until store closed. Many various duties, including, cashier, order taking, balloons, floor
sales, phones, register counting, and opening and closing store. Assisted both customers and employees when
manager left before store was closed.
Education:
Pittsford Sutherland High school (1999 graduate)
Pittsford, New York 14534
Art Institute of Ft. Lauderdale
2004-2005
Residential Interior Designer
Other references available upon request
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