Management Manager

Marquetta L. Wright

**** ***** ******

( ( ( Phone: (H) 402-***-**** (C) (402) 429-

2551

Lincoln, NE 68516

Email: **********@*****.***

Information Technology Management

Software Development Infrastructure Design Strategic Planning

A highly skilled IT Executive with more than 12 years of enterprise wide

experience in planning, coordinating, implementing, and evaluating the

effectiveness of systems, infrastructure and the staffing required to

accomplish corporate projects and objectives. A master in setting

priorities, allocating resources, and providing follow-through assuring a

well-organized workforce. ITIL certified in Foundations and Service

Strategy. Currently pursuing other Lifecycle certifications.

Areas of Expertise

Enterprise Technology Architecture and Integration ( Global IT Delivery

and Project Management

Leading Edge Software Development ( Data Warehousing / Data Mining

Policy and Program Development ( Staffing and Employee Relations

Budget Management and Cost Control ( Organizational Change ( Crisis

Management

Professional Experience

Nebraska State Patrol (NSP) - Lincoln, NE

Lead Infrastructure Analyst (2008 - Present)

. Oversee all day-to-day operations and maintenance of communications and

computer systems in Biometrics, Capitol Security, Criminal

Identification, and Nebraska's Law Enforcement Telecommunications

System (NBLETS) valued at more than $22 million dollars. Planned and

deployed communication solutions valued at $5 million dollars.

. Develop strategic plans and implement the objectives of the information

technology needs of the company to ensure the computer capabilities are

responsive to the needs of the NSP's growth and objectives.

. Oversee the development, design, and implementation of new applications

and changes to existing computer systems and software packages.

- Develop quality management and customer fulfillment strategies

- Improved Patrol Criminal History (PCH) reliability by 25% through

design, system coding, business process improvement, and training.

- Decreased overtime hours by 66% through sound management and process

improvements.

Mutual of Omaha - Omaha, NE

Business System Analyst (2007 - 2008)

. Assisted in developing functional requirements, testing, training, and

implementation of processes and technology including workflow to support

the goal of doing the right work in the right place at the right time

with the right tools.

. Worked with end-users, project workgroups and peers in planning,

developing and implementing business process changes and technical

enablers that supported the corporate design.

. Identified gaps between corporate design and current business processes,

worked with teams to identify gaps and the appropriate process for

filling those gaps prior to implementation.

Gordon Food Service - Grand Rapids, MI

Service Manager (2000 - 2005)

Data Architect (1999 - 2000)

. Spearheaded the technical infrastructure integration initiative, led

diverse cross functional teams responsible for integrating the technical

infrastructure of eight multi-million dollar acquisitions (across the US

and Canada) from concept to launch.

- Secured $1M in funding over a two year period for the integration

initiative.

- Created cost-savings of $400K by initiating Role Based Security.

- Reduced 50% of reported integration problems through program

development, process improvements, and standardization.

. Delivered technical services for infrastructure departments including:

UNIX, Mainframe, Windows, Novell, Desktop, Network, Monitoring, and

Database.

- Managed a staff of 15 responsible for ensuring the technical

infrastructure was maintained through process improvements, upgrades,

and new technology introduction.

- Developed and implemented an accountability scorecard measuring

quality and on time delivery of services. Service delivery improved

to greater than 95%.

- Improved the performance and productivity of technical resources by

developing processes such as: capacity management, root cause

analysis, provider management, and product life cycle management.

- Improved staff productivity by delegating services and improved

customer resolution call time by 15%.

Grand Valley Health Plan - Grand Rapids, MI

Technical Manager (1997 - 1999)

Programmer / Database Administrator (1996 - 1997)

. Managed the delivery of IT solutions supporting business functions

- Managed a staff of 7 responsible for ensuring applications and

infrastructure met business SLAs.

- Planned, organized, and led the implementation of Synertech (ERP

system used for main business functions).

- Obtained funding to expand IT department services (help desk, business

analysis, and operational support).

Technical Skills & Training

Operating Systems -Windows 7 / XP (Server/Client), AIX (UNIX), Open VMS

Programming Languages - Tools: Visual Basic 5.0/6.0, Visual Studio 2005,

Network Technologies - TCP/IP, (Administration / Application Programming),

IPX/SPX (Administration, DHCP, VPN, (IPSEC), SQL Server 2008, 2005, 2000,

ODBC

Application Technologies - Outlook, Lotus Notes, Enterprise DBA, System

Architect, SSRS, SSIS, SSAS, Groupwise, LEMS, AFIS, Oracle, OLE, VNC, RTS,

FileZilla, NetMotion, Nero, Paradox

Education & Professional Development

Bachelor of Science - Business Administration & Mathmatics, Aquinas

College, Grand Rapids, MI

Samples of Additional Training Include: Cyber Security Conference,

Instructor Development ( Leadership, Management, & Mastering Performance

Management ( Dealing with Sexual Harassment ( Effective Interviewing

Skills ( Facilitating for Results ( Running Effective Meetings (

Documenting Employee Performance ( Group Processing and Enrollment (

Project Management Fundamentals ( ITIL v3 Foundations ( ITIL v3 Service

Stragegy ( ITIL v3 Service Transitions ( Implementing and Maintaining

Microsoft SQL Server 2005 Reporting Services & Integration Services (

Implementing and Maintaining Microsoft SSAS 2008 ( Project 2007 Levels 1 &

2 ( Risk Management for Supervisors in Law Enforcement

Contact this candidate