Quality Assurance Administrative Assistant

Catherine M. Lafferty

*** **** ******, **********, ** 15201

412-***-****- Home

412-***-****- Cell

Summary of Skills

Experienced administrative professional with a 30 year work history that

includes increased responsibility and management duties. Fluent with

Outlook, MS Word, Excel and POWERPoint. Proficient in creating and

implementing policies and procedures based on careful research. Competent

assessor that ensures compliance with various accreditation entities and

initiates process improvement initiatives if necessary to improve

performance.

Work History

UPMC Presbyterian-Shadyside Hospital, Department of Pathology

2005 - Present Supervisor, Office Support Services

. Directly manage a total of 30 staff members ensuring optimal work

performance, productivity and commitment to the UPMC standard of

excellence.

. Research, plan, design and implement process workflow initiatives and

training manuals for the office support staff.

. Continually review and revise departmental and unit specific

procedures and policies to ensure compliance with the various

accreditation bodies that inspect the department. These policy or

procedure revisions involve extensive collaboration with Specialty

Labs, the Quality Assurance Department and the IT unit.

. Perform all non-lab related facilities renovations for the Pathology

Department. This includes working with internal and outside vendors

to design workspace and incorporate all necessary features while

staying within budget and making sure that the day to day clinical

hospital operations are not affected by the renovation.

. Engage in frequent, positive and productive oral and written

communication with UPMC upper management, human resources department,

department directors, physicians, co-workers and non-UPMC entities.

. Assist the department director as well as the medical director on

budgetary issues such as reviewing and offering suggestions to reduce

costs related to the department's budget as a whole as well as the

specific budget for office support services, review inventory of

capital equipment and submit yearly capital budget expense requests

and justification, approve and monitor any overtime for the unit.

Court of Common Pleas of Allegheny County, Family Division

1980-2005

1998 to 2005 Supervisor, UIFSA section (foreign

support cases)

. Acquire, maintain and impart knowledge of ever-changing court

procedures, policies and legal requirements concerning confidential

child support cases in Allegheny County, other states and countries.

. Assist in the development and implementation of new systems and

procedures to maintain or improve present operations as well as train

staff to perform the same.

. Research and prepare written reports, documents and procedures using

the statewide word processing system and Microsoft Word and presenting

the same in oral and written form to judges, upper management, co-

workers and to other courts.

. Manage 14 staff members by monitoring work performance to ensure

standards are met, conduct training and motivational seminars, perform

annual evaluations, initiate performance process improvement plans and

set measurable goals.

1985-1997 Administrative Assistant to Hearing

Officer/Master

. Created and managed the Hearing Officer's personal and court docket

calendar ensuring that there were no meeting or conference conflicts

with the court list.

. Formulated orders of court based on recommendations made by the

Hearing Officer or Master concerning child and spousal support cases.

. Scheduled and tracked all cases coming into court.

. Created and/or updated case file data base with close attention to

detail.

. Responded independently to all correspondence and telephone calls

directed to the Hearing Officer or Master.

. Interacted and communicated daily with judges, attorneys and litigants

concerning their case.

1984-1980 Correspondence Clerk

. Independently reviewed, researched and appropriately replied to all

correspondence sent to Family Division, Court of Common Pleas.

Education / Specialized Training

Mt. Alvernia High School (graduate) 1974-1978

. UPMC Supervisor and Diversity Training

. UPMC FLSA Manager Training

. UPMC HR Peoplesoft Training

. UPMC HR Coaching & Feedback Training

. Dunn & Bradstreet Supervisor Training Seminars

. Pennsylvania Child Support Enforcement Computer System Workshop

. Uniform Child Support Enforcement National Training Workshop

Awards

. 2008 ACES award recipient

. 2008 Presbyterian (2nd place) and Shadyside (1st place) Quality Fair

winner.

Specialized Skills

. Assist spouse with internet and legal research in the preparation of

lawsuits.

. Act as agent for a self-published author by communicating and

contracting with web site designers, book printers, graphic designers,

government agencies and retail outlets. The end result was 8 paperback

books currently for sale.

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