Customer Service Manager

EXPERIENCE

Ramsgate Insurance, Lake Wales, FL December 2008 - Present

Senior Account Manager

. Primary contact for company for select group of independent agents for

MGA and E & S business.

. Ensure the delivery, follow up, and service requirements on all

submissions from agents to make sure they receive timely quotes.

. Underwriting for commercial lines binding authority business.

Beecher Carlson Insurance Services, Winter Park, FL August 2007 -

October 2008

Senior Account Manager

. Service a book of business of medium to large accounts for several

Producers, handling all lines and general industries.

. Marketing of new business and renewals for all lines and general

industries.

. Set up proposals for new business and renewals and assist producers

with presentations to clients.

Willis of Florida January 2003 - July 2007

Client Manager

. Responsible for managing all aspects of client's insurance needs for

large construction projects. Portfolio total - over $750M.

. Set up and implementation of client insurance programs, including

Workers' Compensation, General Liability, Excess Liability, Wrap-Up

and Builder's Risk.

. Facilitate monthly management meetings with client, contractors,

claims, financial and loss control personnel.

. Prepare and present financial reports detailing status of client's

financial savings related to management of insurance program.

. Tier 3 Awards for Team Work and Outstanding Customer Service.

National Insurance Advisors, Inc. August 2001 - December 2002

Account Executive

. Responsible for managing client's insurance needs related to

construction of area hospitals, as well as Hard Rock Casinos.

. Developed project specific insurance manuals.

. Prepared status reports to risk management and construction

departments.

. Worked closely with insurance carrier's loss control representative to

access on-site safety compliance.

Travelers Property Casualty Insurance Company October 1993 - July 2001

Account Manager/Underwriter

. Evaluated claims histories, loss control and premium audit information

to make decisions related to the current pricing. Provided account

management by performing underwriting, rating and servicing to

assigned accounts.

. Worked closely with audit department, loss control engineers, claims

department, in-house attorneys, and NCCI to facilitate timely

completion of their policy related duties to meet state deadlines.

. Instrumental in developing training material and the presentation of

the material to new employees.

. Direct oversight and mentoring of Level One Underwriters encouraging

their development as underwriters.

EDUCATION/LICENSING

> University of Central Florida August 1990 - Bachelor of Science,

Liberal Studies

Emphasis on Mathematics, Business Administration, and Education

> General Lines Agent License, Customer Service Representative License

> AAI Insurance Designation. Have completed five sections to date.

Robert J. McCormack

4419 Ironstone Circle

Orlando, FL 32812

Cell: 407-***-****

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