Customer Service Insurance

Marsha Paglia

*** ******* ***** . ******* ****, Virginia 23601 . 757-***-**** Email

************@*******.*** cell phone 757-***-****

Objective

SEARCHING FOR A FULL-TIME RECEPTIONIST POSITION/INSURANCE COORDINATOR IN

THE MEDICAL FIELD.

Employment

PATIENT CARE COORDINATOR/APPOINTMENT AND INSURANCE COORDINATOR

YEARS EMPLOYED

(OCTOBER 25, 2004 - October 30, 2010)

Audibel Hearing Aid Center/Later Became Commonwealth Hearing Aid Center,

LLC

Newport News and Richmond, VA

Managed all insurance and claims on Cigna, Aetna, Anthem Blue Cross Blue

Shield, Workman's Compensations, Etc. for six offices. Answered all office

phones and was responsible for all appointments made and customer

complaints. Was responsible for follow-up calls to patients. Verified all

insurance benefits and was responsible for billing and follow-ups and

payments. Also assisted in signing us up for new insurance providers.

Business Manager Years Employed (JULY 1989-AUG.2004)

Beltone/Ledford Hearing Aid Center Newport News, Va.

Managed all correspondence, accounts payable, accounts receivable and

payroll for four offices. Handled all credit card transactions, Visa,

Master Card, Novus, and American Express. Control and balance checkbooks

and all accounting procedures. Answered phones and was responsible for all

customer service and customer complaints. Managed all insurance and claims

on Tricare, Anthem Blue Cross Blue Shield, Workman's Compensations, Etc.

Was responsible for delinquent accounts and mailing statements. Paid all

bills. Responsible for all new hearing aids and repairs on aids,

insurance, and loss and damage. Did all data entry for the four offices.

UPS mailing, filing, faxing, typing, all basic office procedures.

Responsible for in house financing.

Education

DIPLOMA IN BUSINESS, MUSIC YEARS ATTENDED (1973-76)

William Cullen Bryant High School Long Island City, New York

Skills

X COMPUTER LITERATE: WINDOWS, MICROSOFT EXCEL, WORKS, WORD, OFFICE PRO,

QUICKEN, SYCLE APPOINTMENT SCHEDULER AND HEARPRO

X Type 50 plus wpm

X Multi line telephone

X Excellent customer service skills

X Photographic memory

Excellent references available upon request

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