Customer Service Sales
Resume:
Kelly Jones
**************@*****.***
SKILLS and ACCOMPLISHMENTS:
. Interpersonal Relations. Excellent written and verbal communication,
with advanced presentation skills, applied successfully to sales,
customer service, administrative and managerial duties.
. Customer service and support. Answered incoming telephone, contacted
customers directly and responded to customer non-telephone inquiries.
Provided prompt service to customers, resolving product and service
needs by listening, understanding and offering answers and solutions.
Utilized common sources of information and consulted with other
associates to locate alternative sources as needed.
. Clerical. Efficiency in messaging, writing assignments and
proofreading, order processing, accounting and collections, data
storage and retrieval, inventory and ordering, typing, filing, MS
Windows OS, MSOfficeSuite applications; MS-DOS applications; Command
Control applications; Internet Applications, Copier; Scanner; Printer;
Fax; Multi-line phone.
. Management. Success in business by employing strategies and schedules,
creating and following up on projects, supervising teams, hiring and
terminating employees, training employees, vendor and customer
relations, accounts management and collections. Worked closely with
customers, other departments and levels of management as needed to
provide solutions. Participated in special projects and performed
other duties as required
EMPLOYMENT:
Commission Sales, Finance and Insurance Management - Auto Warehouse - 2
years
Office Administration, Customer Service - PIP Printing - 3 years
Principal - Big Valley Property Maintenance - 3 years
Production Lead, Scheduling and Office Administration - Silver State
Printing - 7 years
EDUCATION:
WNCC, Carson City - Certification, MSWord, MSExcel, MSAccess, MSPowerPoint.
ProNet, Reno - Seminar Training, Interviewing, Networking, Research, Train
the Trainer.
Member - ProTalkers, Toastmasters Club. ProNet Reno. Unnamed Writers Group.
Contact this candidate