Project Manager Customer Service
Resume:
~Barbara Jane Dixon~
Professional Writer and Designer
abijtb@r.postjobfree.com
Qualifications
I am a Technical Writer of manuals and help files. I am also a Webmaster,
Project Manager, Web Content Writer, Marketing Writer, Advertising
Copywriter and Graphic Designer. I produce high quality documentation, web
content, ads and articles.
Computer Skills
Adobe Photoshop, lllustrator, Dreamweaver, Documentum, Framemaker,
InDesign, FrontPage, Visio, Robohelp, Citrix, Teamsite, Salesforce.com,
Business Objects, XMetal, Captivate, MS Word, Excel, PowerPoint, Oracle,
Filemaker, Mac, PC, Unix, HTML, CSS, XML, Adobe Acrobat Professional, API,
Javascript, web Methods, CLI, SnagIt and MWSnap. Sourceforge, Remedy, CVS,
bug fixes, Sourcesafe, Wiki, Sharepoint, Mambo and other web content
management systems. Multimedia: Flash, Fireworks. Database modeling tools
SQL. Hand coding of html, XML, ASP.Net.
Professional Experience
Technical Writer, Sony Corp, San Jose, CA. 2-2010
to 10-2010
I completed writing and designing online help files in RoboHelp and print
documentation in Frame Maker for a new, very complex Service Oriented
Architecture application involving Business Process Management. I also used
webMethods, Snagit, SourceSafe, Word, and Excel. Worked on site full-time.
Web Content Writer, Made in Santa Cruz, Santa Cruz, CA. 8-2008
to 9-2009
I developed a new web site with a new shopping cart provider, ShopSite. I
trained the staff to use the new systems I implemented with training
manuals, procedures documentation and seminars. I wrote press releases on
products, generating press coverage and increased sales. I marketed
products via social networking and email campaigns, and found new markets.
I was a buyer of products for the store from local artisans and businesses.
I have been consulting with this company since 1995. Previously I wrote a
mail-order catalog of art products, and designed print advertising for
madeinsantacruz.com. Worked on site full-time.
Technical Writer, MedPlexus, Sunnyvale, CA. 3-2008
to 7-2008
I wrote online help topic files for a medical office management software
application in Robohelp. I generated the Javahelp files, and then generated
a variety of User Guides in Word and PDF from the single-sourced Robohelp
files. I met often with the Customer Service Manager to develop the help
topics that were addressed by customers. Created a Quick Start Guide for
the application, and some graphic illustrations of the system and easy step
by step instructions to using the application. I wrote about medical office
coding and billing. Telecommuted and worked on-site part of the time.
Technical Editor, Provade, Foster City, CA. 1-2008
to 2-2008
Short-term contract editing and formatting a User Guide for a PeopleSoft-
based human resources management software application. Telecommuted and
worked off-site.
Technical Writer, Wells Fargo Bank, Concord, CA. 12-2007
to 1-2008 Created two Programmers' Handbooks for two groups of developers
within Wells Fargo Bank. Created a web content site for the group using
Sharepoint. Worked on site full-time.
Resume of Barbara J. Dixon 2
Technical Writer, Mistletoe Technologies, Cupertino, CA. 1-2007
to 8-2007
Wrote, edited and designed product documentation sets for six new
networking security appliance product releases using Framemaker, Visio and
Wiki. I designed and wrote 6 User Guides, CLI Reference Manuals, Quick
Start Guides, Specifications sheets and web content. Worked on site full-
time.
Technical Writer, Symantec, Mountain View, CA. 2-2006
to 12-2006
Wrote Enterprise Application User Guides and training manuals for an
international marketing group. Using Framemaker, I documented processes
related to automated marketing. I wrote User Guides and training modules
for Salesforce.com and Business Objects custom applications, as well as
several in-house developed applications using Teamsite related to automated
marketing. Wrote web content for group pages. Worked on site full-time.
Technical Writer, Marketing Writer, VeriSign, Mountain View, CA. 6-
2005 to 11-2005
Wrote installation, user, admin, and configuration manuals for Internet
security products and online payment systems. Wrote online help files and
marketing documents. Used Framemaker, Robohelp, Illustrator, Visio,
SourceForge to log bug fixes. Worked on site full-time.
Webmaster, Wells Fargo Bank, San Francisco, CA. 8-2004
to 3-2005
Documentum Manager, Webmaster and Newsletter Editor. Managed and designed
and wrote internal web content (with Dreamweaver) of internet
troubleshooting processes. Managed Documentum library, workflows, users and
groups. Trained engineers to use Documentum. Edited technical documents of
complex Internet banking management. Reported on metrics, tracked projects.
Worked on site full-time.
Graphic Designer, Marketing Writer, Made in Santa Cruz, Santa Cruz, CA.
6-2001 to 8-2004
Web site design, ad design, sign design, catalog copy, press releases and
event coordination for retail art and gifts. Designed new products and
packaging for nutritional and health products. Worked for retail store
Macy's, over holiday season and for Golden Gate Meat Company for a few
months.
Technical Writer, Web Content Writer, Xilinx, Inc., San Jose, CA.
10-2000 to 6-2001
Created product datasheets in Framemaker and Adobe PDF for FPGA chip
manufacturer, updated corporate web content using Dreamweaver. Constructed
complicated block diagrams in Illustrator. Worked on site full-time.
Project Manager, Apple Computer, Inc., Cupertino, CA. 1-2000
to 6-2000
Planned, managed and executed huge move of data processing equipment and
applications to a new location. Created an intranet of Apple change
management procedures. Wrote procedures on change management software for
engineers in online format. Worked on site full-time.
Web Content Writer, Training Designer, Microsoft, Mountain View, CA. 8-
1999 to 1-2000
Wrote web content of procedures used by customer service using FrontPage.
Designed training modules in Power Point to train customer service. Worked
on site full-time.
Education
BA, Religious Studies, University of California at Santa Cruz.
1985
Technical writing, programming, science illustration, studio art, biology,
and world religions.
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