Customer Service Manager
Resume:
BETTY L. JESSUP
Reno, NV *****
******.*****@*****.***
OBJECTIVE
A position of professional office environment where my self-motivation and
organizational skills will contribute to an efficient and productive
working environment.
SUMMARY OF QUALIFICATIONS
Seven years of progressively responsible experience in a variety of
settings. Demonstrated excellent communication and critical analysis skills
while excelling in a leadership position.
EMPLOYMENT OVERVIEW:
RR Donnelley - Office and Warehouse Manager. September 2003-present.
Sparks, NV
Responsible for all accounts payable and accounts receivable
demonstrating precision and strong organizational skills. Training of
all new staff-members drawing on the ability to self-motivate and the
ability to motivate others. Facilitating timely product distribution
often on strict deadlines and during stressful situations. Managed all
facets of customer service requiring highly detailed, yet customer
friendly oral and written communication skills. High Proficiency with
Microsoft word, Excel, and general office duties.
Reno Envy - Sales Clerk. July 2009 - Present. Reno, NV
Assisting customers with sizes, questions, or any problems. Stocking
inventory on a regular basis.
Entering data into computer. Working alone so it is a very independent
job.
Brick House Bakery - Assistant Manager/Barista. December 2008 - July 2009.
Reno, NV
Making excellent espresso drinks using full bar espresso.
Preparing baked goods and pastries at
night for the following morning and afternoon. Help owner with
cleaning and sanitizing so that bakery meets beyond exceptional
satisfactory for next day. Learned the ropes of the bakery industry
while maintaining a 40+ hour a week management position with RRD
company.
Carrella's Italian Pizzeria - Server / Cashier. January -June 2008.
Sparks, NV
Excelled in a customer service driven environment requiring attention
to detail. Displayed a positive and friendly, yet professional
attitude. Managed large sections of tables necessitating strong
organization and time management skills. The restaurant is sometimes a
hectic environment demanding strong team work and effective
communication both within the team and with customers.
Sierra Vista Children's Academy - Teacher's Aide / Activities Cord. July-
September 2003. Reno, NV.
Creating weekly activities that are fun and enjoyable for the
children, yet manageable for staff members. Responsible for General
maintenance and sanitization of classrooms. Managed Sign In and Sign
Out sheets for all children 1-5 years of age in the program. Working
with children requires the ability to communicate concisely while in
an age appropriate manner.
Main Street Coffee - Barista and Server. August 2001- June 2003.
Alturas, CA.
Learned important workplace skills from efficient and driven
management. Worked 20 hours a week while attending high school,
demonstrating time management and the ability to prioritize.
EDUCATION:
Truckee Meadows Community College.
Currently attending TMCC for an AS in Business.
References: Madison Hennessey - Previous Supervisor - 775-***-****.
Ashlea Stanford - Family Friend - 775-***-****. Robin Fresstone - Family
Friend - 775-***-****.
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