Manager Technical Support
Resume:
Nitaia O. Welch
**** ***** ******, *** * 843-***-****
Orangeburg SC, 29118 ******.*****@*****.***
SUMMARY
Technical Support / Help Desk professional, adept at working successfully
as a team member and leader of teams, managing well under pressure.
Demonstrated capabilities troubleshooting customer issues to ensure the
highest levels of quality service. Well-versed identifying and resolving
network configuration and operations issues in a timely manner.
TECHNICAL SKILLS
Software: Microsoft Word and PowerPoint
Operating MS Windows 95/98/2000/ME/XP/Vista
Systems:
Internet: Internet Explorer, Mozilla FireFox, and MSN
Explore
Email: MS Outlook Express, MS Outlook, Eudora,
Thunderbird
EXPERIENCE
NCR CORPORATION, West Columbia, SC 2008 - 2010
Help Desk Agent
Handled high volumes of technical support calls for multiple venders.
Collected problem information and recorded data in desktop tools.
. Investigated issues reported by customers in a timely and efficient
manner.
. Provided technical support for resolution of different devices used
with vendors.
. Identified, updated, and resolved network configuration issues.
. Monitored incident status and escalated issues not resolved in
specific timeframe.
PALMETTO TECHNOLOGIES, Columbia, SC 2006 - 2008
Technical Support Representative
Answered questions related to operations, configurations, and other
technical issues. Assisted customer with setting up routers and modems.
Escalated tickets not resolved to a higher level.
. Executed troubleshooting strategies to resolve client issues related
to web-based software programs.
. Ensured customers receive high service levels when calling with
questions and concerns.
PIZZA HUT, Saint George, SC 2004 - Present
Shift Supervisor / Wait Staff
Trained new wait staff in accordance with company policies, procedures, and
regulations. Supervised preparation of dining room. Served in-store and
takeout customers and suggested daily specials. Closed out register and
cash receipts.
. Ensured prompt and courteous delivery of prepared food to customers.
. Resolved customer issues with courteousness and the highest levels of
service standards.
EDUCATION
BS, Computer Science, South Carolina State University, Orangeburg, SC
AWARDS
NCR CCC Employee Success Program "Key" Performer Award
Performance Award - October 2009, November 2009, December 2009, Q4 2009
REFERENCE
Peter Wacker
Former Manager, NCR
Perry Blank
Former Supervisor, NCR
Juan Rivera
General Manager, Pizza Hut
Prescilla Williams
Shift Supervisor, Pizza Hut
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