Customer Service Mental Health

**** **** ***** **, *********, AL ***** .(***)

***-****.*******@*******.***

Bobby Brown

Objective

To acquire a position that enables me to use my abilities while

learning new skills that will provide room for advancement.

Experience

Dec 07 - Apr 09 Virginia College Online Birmingham, AL

Admission Associate

. Determined admissibility for new students and advised them in

regards to education programs

. Conducted thorough phone interviews with leads and assisted them

with specific and accurate information in reference to the college

. Maintained student retention by routine follow-ups via phone and

email. Participated in student registration and orientation.

Prepared reports and performed miscellaneous job -related duties as

assigned.

Aug 07 - Dec 07 Jefferson Blount St. Clair County Birmingham, AL

Mental Health and Retardation

Home Coordinator

. Supervised 8 Mental Health Workers and the day-to-day operation of

the home

. Served as liaison with community mental health centers, other

authority programs, Department of Mental Health, and other social

service agencies

. Responsible for the completion of case records and other related

paperwork in a timely manner. Other responsibilities included being

responsible for administrative records, clinical documentation and the

protection of consumer records

. Provided direct care for 10 clients in the assigned residential

facility that were mentally ill or mentally retarded

Jan 06 - Mar 07 United Way of Central Alabama Birmingham, AL

Sept 04- Dec 05

Transportation Specialist

. Supervised 6 Support Specialist II and daily coordination of

transportation services

. Certified existing and new participants who needed transportation to

employment or training, reconciled each vendor statement for accuracy

each month, and audited the vendor's statements for payment approval

. Compiled Monthly and Quarterly reports for the Job Access and

Reverse Commute Grant

Support Specialist

. Coordinated transportation and childcare services between Birmingham

Works for Youth staff, vendors, and sub-recipients

. Maintained database of service utilization and enforced department

policies to clients and staff

. Facilitated scheduling of personal development and educational

development support services through contracted providers

May 01- Jan 05 Sitel Corporation Birmingham, AL

Customer Service Professional/ Team Lead

. Simultaneously accessed various databases to enter and retrieve

customer's data

. Deescalated calls and reported issues to higher management for

Capital One, a major credit card company

. Assigned and dispatched trouble tickets for Verizon Wireless, a

major ISP provider

Education

Sept 98-Dec 03 University of Alabama at Birmingham Birmingham, AL

BS Psychology

. Minor: Social Psychology

References are available upon request.

Contact this candidate