Customer Service Management

Jaime Dalzell

530-***-**** ***** NE ***th

Street

abijn3@r.postjobfree.com Battle Ground, WA 98604

Objective: Having spent most of my professional career in Banking, I

am looking for a position where I can bring my extensive knowledge and

record of top tier excellence to the benefit of my team and company.

Experience:

2000-2007 Washington Mutual Bank - CHASE Grass Valley,

CA

Operations Supervisor

. Supervise tellers; implement and manage weekly

schedule for a 7 person team.

. Assist in the hiring and training of new employees; provide

guidance for current employees.

. Responsible for maintaining & updating branch documents for

audit, consistently passed with outstanding scores.

. Responsible for quarterly and monthly reports, such as NSF,

excessive NSF accounts, teller over's and short's,

performing write ups if necessary.

. Attend quarterly meetings for supervisors.

. Answer multi-line phones.

. Analyze teller's transactions for approval or determine

next appropriate step.

. Cash management of personal cash drawer with the highest

levels of accuracy, in addition to vault and cash

dispensers.

. Enthusiastically communicate with customers about bank

products, exceeding personal and branch goals.

. Conduct weekly team meetings.

. Open new accounts and update customer's profile.

Bank of Hawaii Kihei, HI

Teller Supervisor

. Supervise tellers; assisting and analyzing transactions for

approval.

. Open new accounts and update customer's profile.

. Earnestly communicate with customers about bank products,

surpassing personal and branch goals.

. Cash management of personal cash drawer with the highest

levels of accuracy, in addition to vault.

Golden 1 Credit Union Folsom,

CA

Teller

. Excelled at customer service frequently referring new

products.

. Cash management of personal cash drawer with the highest

levels of accuracy.

1994-1998 Wells Fargo Bank - Placer Sierra Bank Auburn,

CA

Teller

. Cash management of personal drawer with high levels of

accuracy.

. Effectively communicate with customers about bank products.

. Maintain & update customer signature cards.

. File open and closed signature cards.

. Answer multi-line phones.

. Perform transactions from deposits to purchasing of money

orders, cashier's checks, wire transfers, etc.

07/2007-05/2008 Sunelco Inc. Victor,

MT

Office Manager

. Accounts receivable, create invoices, manage customer

accounts including requests for delinquent payments.

. Resolving and negotiating customer complaints.

. Compiled & maintained catalog database of approximately

2000 customers & performed mass mailing of catalogs.

. Responsible for inventory control & stocking/storage.

. Shipping and receiving.

. Answer multi-line phones.

. File and maintain open and closed invoices.

. Data entry with the highest levels of accuracy.

Education:

10/1993-04/1994 Regional Occupational Program Auburn, CA

Banking and Finance

2002-2004 Cohen Brown Management Inc. Kihei, HI

Attended a program designed specifically for financial

services professionals.

. Skills: 10-key by touch, Typing (40 WPM), MS Word, MS Excel,

Windows XP, Accounts Receivable, QuickBooks

Professional & Personal References Gladly Provided by Request

Contact this candidate