Customer Service Quality Assurance

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Leatonia Jackson

*** ******** **

Seale, AL 36875

Phone: 334-***-****

Alt. Phone: 706-***-****

E-mail: ***************@*****.***

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Objective

To utilize my education and clerical work experience in an environment of

constant growth.

Summary of Qualifications

Proficient in Word, Excel and Powerpoint, able to multitask and team

oriented.

Work Experience

Tax Pro (7/2009 - 13/2010)

E-Tax, LaGrange, GA

Responsible for financial data reports, recruiting clients and entering

data into the database for e-files. Performed secretarial duties such as

filing, typing memos, answering multi-line phone, faxing and greeted

customers.

Customer Service Representative (1/2009 - 1/2010)

Papa Johns, Columbus, GA

Greeted customers, answered a multi-line phone, promoted daily sales as

well as prepared items to order. Controlled individual cash flow and

delivered product to private residences and businesses. Ensured product

was made to the highest quality and standards of the company.

Tractor Trailer Operator (8/2007 - 2/2008)

Werner Enterprises, Ohama, NE

Delivered products to Target stores on the east coast. Proficient in

Qualcomm systems, navigational equipment, recordkeeping and time and

mileage production sheets. Produce quality results and always met the on-

time quota.

quality assurance

quality control

Tractor Trailer Operator (5/2007 - 8/2007)

Swift transportaion, Atlanta, GA

Delivered products throughout the continental United States. Proficient

in Qualcomm systems, navigational equipment, recordkeeping and time and

mileage production sheets. Produce quality results and always met the on-

time quota.

Cashier (6/2005 - 12/2006)

Wal-Mart, Phenix City, AL

Responsible for customer relations, cash register operations, cash flow

and problem solving. Stocked shelves on the front end and kept area

clean.

Financial Advisor (12/2003 - 5/2004)

H & R Block, Columbus, GA

Advised clients on financial matters such as mortgages, personal and

educational loans and IRA's. Prepared tax documents and performed basic

office duties.

Assistant Manager (1/1998 - 12/1999)

Krystal, Columbus, GA

Supervised a staff of 20 people, established inventory sheets, time and

labor spreadsheets, evaluated and analyzed payroll and prepared employee

schedules.

Education

University of Phoenix

Columbus, GA

Business Administration - October 2008 to December 2009

Alabama State University

Montgomery, AL

Core Classes - January 2000 to May 2002

Columbus State Technical College

Columbus, GA

Business Office Assistant Certificate - December 2003

Swift Academy

Millington, TN

Class A CDL - June 2007

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