Post Job Free

Resume

Sign in

Customer Service Vice President

Location:
Columbus, IN, 47203
Posted:
October 26, 2010

Contact this candidate

Resume:

JEFFREY JENKINS______________________________________________________

**** ******** ***** - ********, ******* 47203 812-***-****

abijls@r.postjobfree.com

PROFILE

President / Administrator / Senior Operations Officer with 32 years of

experience in acute and long term healthcare. Skilled and proven leader,

team builder and change agent with documented success in operations

management, program development, and facility expansion.

PROFESSIONAL EXPERIENCE

SILVER OAKS HEALTH CAMPUS, Columbus, Indiana Nov. 2009 to Oct.

2010

119 bed rehabilitation, skilled nursing, memory care and assisted living

facility owned by

Trilogy Health Services.

Executive Director

Direct report to Divisional Vice President

. Responsible for execution of Trilogy Service Standards.

. Customer service focus with emphasis on service recovery.

. Full responsibility for census development and financial performance.

PINE HAVEN CHRISTIAN HOME, Sheboygan Falls, Wisconsin 2003 to 2009

71 bed skilled nursing facility, 140 resident Community Based Residential

Facility (CBRF) and 40 apartment Residential Care Apartment Complex (RCAC)

providing a full range of services with $9 Million in annual revenue.

Sponsored by 18 churches in Sheboygan County.

Administrator

Direct report to the Board of Directors

. Achieved consensus at Board level to change strategic direction and

create a new campus.

. Planned, financed and managed the construction of a $7.6 million, 40

apartment Residential Care Apartment Complex. Negotiated tax-exempt bond

financing.

. Currently planning second $7 Million, 34 apartment Residential Care

Apartment Complex that will require a second tax-exempt bond issue.

. Established board level Quality Improvement committee. Provided

leadership for organizational participation in the AAHSA quality first

initiative.

. Developed organizational "Code of Ethics" and presented to all employees.

Jeffrey Jenkins

. Expanded function of Pine Haven Christian Home Foundation. Created

office and hired Director resulting in increased contributions. Capital

campaign is in process for second RCAC.

. Achieved Medicare certification in 2004 resulting in increased revenue

and enhancing financial performance. (65% Medicaid)

. Renovated and expanded rehabilitation department resulting in increasing

short term stay Medicare residents.

. Board member of Wisconsin Association of Homes and Services for the

Aging.

ST. MICHAEL HOSPITAL, Milwaukee, Wisconsin 1996 - 2002

200-bed acute care community hospital providing full range of services with

$100 million+ in net revenue. Member of Covenant Healthcare System,

Milwaukee. Wheaton Franciscan Services Inc. (WFSI) - holding company.

President

Direct report to CEO of Covenant Healthcare.

. Developed and implemented strategies to reverse losses of $1.5 million to

generating $2 million profit for 2001.

. Established, stabilized or recruited over 30 physicians to hospital

service area.

. Focusing on physician development, planned and opened facility that

housed 4 physicians, imaging center, small lab and outpatient

rehabilitation.

. Negotiated to relocate Internist by providing income guarantees that

allowed him to recruit three partners. Recruitment resulted in 30%

increase in cardiac surgeries, general medical admission stabilized.

. Developed strategies for recruiting and attracting highly respected

family practice residents. Recruited seven residents in establishing

practices.

. Developed neurosurgery program for new surgeon recruitment. Surgeon

became one of top ten most profitable physicians.

. Negotiated contract with hospitalist group resolving physician reluctance

to cover emergency department. Required significant communications to

understand benefits and to minimize competitive concerns.

. Refocused and reorganized entire executive team. Eliminated 2 VP

positions, administrative director and replaced VP Patient Services.

. Developed and implemented planning of $4.5 million, 10,000 square foot

expansion and renovation for trauma and urgent care.

. Completed $2.5 million expansion and renovation of Family Care Center

facility to accommodate requirements of 18 to 24 resident program.

. Implemented successful Midwife program that exceeded first year goals

within 6 months. Hospital became clinical teaching site for Marquette

University Midwife program.

Jeffrey Jenkins

. Went from minimal name recognition to 4th in market by negotiating

agreement with Milwaukee Brewers to become primary hospital and acquired

marketing rights to use Brewers logo.

AFFINITY HEALTH SYSTEM, INC., Oshkosh, Wisconsin 1995 - 1996

Three-hospital system with 350 acute care beds, freestanding outpatient and

248 bed long term care facilities.

Vice President-Clinical Services

Multi-site responsibility for surgery, emergency, radiology, lab,

outpatient, respiratory, food, and pharmacy.

ST. ELIZABETH HOSPITAL, Appleton, Wisconsin 1988 - 1995

150 bed acute care community hospital.

Executive Vice President / Chief Operations Officer

KAUKAUNA COMMUNITY HOSPITAL, Kaukauna, Wisconsin 1985 - 1988

50 bed acute care community hospital.

President / Chief Executive Officer (Acting Administrator 1985)

ST. ELIZABETH HOSPITAL, Appleton, Wisconsin 1977 - 1986

Vice President, Support Services (1979-1986)

Assistant Vice President (1978-1979)

Administrative Resident (1977-1978)

EDUCATION and CREDENTIALS

Indiana University School of Medicine, Master of Health Administration

Ball State University, Bachelor of Science, Education

Former Diplomate of the American College of Healthcare Executives

Nursing Home Administrator's License

(Indiana and Kentucky)



Contact this candidate