Customer Service Sales

* * * * * U N I V E R S I T Y B LV D A P T * * * * • D U R A N T, O K 7 4 7 0 1

* * * * * 1 3 1 9 3 • C AT H R Y N . H A R M O N @ YA H O O . C O M

C AT H R Y N H A R M O N

SUMMARY OF QUALIFICATIONS

Extensive experience in sales, administration, customer service, training, office support and marketing. Successful at

building strong relationships with team members, vendors and company contacts. My marketing skills help promote

business growth & move both employees and offices forward. Able to maintain & increase a high level of customer

service satisfaction. Excellent communication skills, both written and verbal. Able to work independently or with

others. I am a detail oriented, problem solver that is capable of prioritizing a demanding workload.

PROFESSIONAL EXPERIENCE

Edward Jones Investments May 2010 Present

Financial Advisor

Find clients and build a customer base with one on one relationships.

Recommend financial options to clients based on their long term needs.

Buy and sell investments and life insurance.

Build portfolios based on the investment info. provided.

Enterprise Rent A Car June 2006 May 2010

Held Branch Corporate Account Manager position at every location.

Attended several college career fairs to recruit new employees.

Active member of the Chamber of Commerce at each location.

Chosen to train new employees while the trainer was on maternity leave.

One of my sales calls was presented to the region as an example an acceptable and successful sales call.

Set up 10 new corporate accounts & turned 2 accounts into National Account status which requires a company to

spend 50K+ per year.

Assistant Manager In Charge of Ada, Durant and Ardmore (100 cars)

Consistently posted an 80+ customer service score monthly and improved the Ardmore score.

Reduced bad debt by 50%.

Increased fleet at the Durant location by 15%.

Assistant Manager of Midwest City (175 cars)

Reached an 80+ customer service score which hadn’t been accomplished in several years.

Achieved a 900+ Income Per Car which hadn’t been accomplished since the branch’s existence.

Assistant Manager of Edmond and Guthrie (115 cars)

Moved customer service score from a 73 to an 83 within 4 months.

Lowered maintenance cost by $1250.

Increased insurance sales over the past year from a 68 to an 86 by creating a sales culture in the office & training

employees to start selling high and work down as necessary.

Management Assistant of Ada (60 cars)

Consistently posted an 80+ customer service score each month.

Increased fleet 41% and opened a satellite office in Pauls Valley.

Stage Ada, OK Jan. 2006 July 2006

Selling Supervisor

Associate of the Quarter for Feb. April 2006.

8th in the District for Credit Application Approvals.

Dillards Shawnee, OK Jan. 2004 Jan. 2005

Sales Associate

Consistently won sales contests to gain gratis money.

Only employee in the Junior Dept with positive sales numbers allowing me to be promoted to the Foundations Dept.

Commended by management for superior team spirit.

America Online OKC, OK Sept. 2002 Jan. 2004

Customer Care Consultant

Promoted to Point of Contact based on sales efficiency and self discipline. POC assists team members with escalated

calls, computer issues or member concerns.

First member on the team to receive the “Member First” Award.

Received Employee of the Month Award March 2003.

EDUCATION

East Central University Ada, OK May 2006

B.S. in Business Administration w/General Concentration

Seminole State College Seminole, OK July 2003

Associates in Science

LICENSES

Series 7

Series 66

Oklahoma Life/Accident and Health

ACTIVITIES

Member of the Kiwanis Club

Member of Durant Main Street

Member of Fraternal Order of Police Auxiliary

Past member of Students In Free Enterprise (SIFE)

Taught the 4-6 yr old program at a church in OKC

Contact this candidate