Customer Service High School

Location:

Posted:

September 15, 2010

Cheryl Dotson

Brown Deer, WI 53223

abijk4@r.postjobfree.com

CUSTOMER SERVICE PROFESSIONAL

Summary: As an accomplished customer service professional, my career

achievements have resulted in improved customer satisfaction, increased

employee performance, and cost reduction.

Employment History:

2000 to 2009

United States Postal Service, Milwaukee, WI

Mail Carrier/Acting Supervisor

. Processed thousands of letters on high speed machines

. Trained 10 to 15 new employees on how to process mail and the best way to

deliver mail to meet company deadlines

. Increased customer sales by 20% by changing front lobby to add brighter

lighting; installed writing tables; and constructed display area so more

postal products were immediately visible to customer

. Safety Captain

. Received $500 Spot Award for Excellent Carrier

1996 - 2000

United States Postal Service, Milwaukee, WI

Mail Processing Clerk

. Processed mail on high-speed processing machine in a fast paced

environment

. Programmed and made minor repairs to computers

Education/Certifications:

Milwaukee Area Technical College, Milwaukee, WI

Pursuing LPN degree

Whitefish Bay High School

Graduated 1990