Customer Service Human Resources

Mary J. Thomas

*** ****** **** **** ( SUWANEE, GA 30024 ( 678-***-**** (

**********@***.***

A

Team-oriented professional with superior communications skills and many

years of hands-on experience in Payroll, Human Resource, customer service

and problem resolution in a variety of industries, including construction,

banking and engineering.

Key Skills

BENEFITS / PAYROLL ADMINISTRATIONS Time and Labor Management

Concur Expense Reporting System ADP Reporting / HRB

Administrator Report Smith Report Writer

ABRA Suites / HRMS Database ADP Payforce / PCPW

Administration Confidential Record Keeping

HR Policies & Procedures Labor / Employee Relations

Kronos / Enterprise Timekeeping System

Employee Counseling

Professional Experience

AMES TAPING TOOLS, INC DULUTH, GA

Payroll Administrator / Human Resources Generalist

4/00 - Present

Key Results:

Managing a broad range of Payroll Functions including Human Resources

(400+employees) benefits/401(K) stock options plan, HRMS database co-

administration, personnel file management, HR policies, staff

training/development programs

Process all new hires, terminations, benefits, leave of absence, wage

changes and transfers, ensuring 100% compliance with various laws and

regulations mandates and serving as primary contact person answering

management/staff questions on same.

Implemented next-generation technologies and process automations (including

new Payroll & Timekeeping systems) Trained users and served as the primary

"go-to" troubleshooter on these new systems, which propelled efficiency

gains and significant time- and cost-savings.

Perform pre-productions "no-fault" internal audits for each pay group prior

to release as a result of sound recordkeeping and thorough documentation.

Complete payroll processing cycle and perform post-production maintenance

and audits to prepare for next payroll processing cycle with multi-state,

multi-jurisdiction and Canadian Payroll background.

Maintain integrity and confidentiality of Payroll Database while providing

excellent customer service communications to employee base nationwide.

Composed effective accounting and ad-hoc reports summarizing general

ledgers entries, research, and special reports for CFO and controller while

keeping a strong working partnerships with the Accounting Department

Ensure compliance with all federal, state and local tax regulations

Perform quarterly and year-end audits, including all adjustments and W2's

distribution

Work efficiently in a fast-paced environment with a high volume of

associate transactions

Consistently maintained 100% accuracy in calculating figures and amounts

such as bonuses, commissions, and incentive payouts

Professional Experience (continued)

AAA CONCRETE PRODUCTS ALBANY, GA

Payroll Administrator / Accounting Clerk

6/96 - 2/00

Key Results:

Processed new hires, terminations, leave of absence, wage changes, acted as

benefit administrator for Blue Cross/Blue Shields and AFLAC.

Handled the processing, distribution, accuracy verification and maintenance

of invoices, interfacing extensively with a nationwide network of vendors

and suppliers.

Rebuilt trust with vendors/suppliers, repairing damaged relationships by

ensuring timely, correct payments for all goods/services received.

Prepared monthly Account Payable accruals, schedule payments and reconciled

W2's and 1099

Demonstrated the ability to fill in at a moment's notice, quickly mastering

new systems, processes and workflows.

Resolved months of backlogged work, restored order and organization to

processes/records in disarray, researched and solved billing problems and

corrected invoicing and journal entry errors that had previously been

missed.

Texas women's University DENTON, TX

Graduate Admissions

12/94 - 7/95

Key Results:

Responsible for setting up new orientation and registration.

Performed excellent customer service while assisting new employees with

registration issues and/or concerns

In charge of various clerical duties and prepared reports.

Formally recognized by university administration for injecting improvements

into recordkeeping/controls that reversed a history of missed payment

deadlines, lost invoices and lack of proper authorization on expenditures.

Homebanc, FSB atlanta, ga

Customer Service Research Analyst

12/94 - 7/95

Key Results:

Responsible for research needed by various branches and bank customer

inclusive of IRS issues, subpoenas, summons, and others.

Managed daily transfers from funded GL to HomeBanc checking accounts

Collected and monitored all new account forms for ATM cards

Processed chargeback's to customer account while in charge of on-line

monetary data entries

Education

ASSOCIATE DEGREE IN ACCOUNTING- DARTON COLLEGE- ALBANY, GA

Technology Summary

MS OFFICE (WORD, EXCEL, POWERPOINT) ( SAP ( ORACLE ( SRM( MAS500 ( ADP (

WINDOWS (ALL)

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