Engineer Customer Service

Paul t. Maday *** Williamson Dr., Richmond Hill, Ga. 31324

Tel. 330-***-**** *********@*******.***

Education

**** ********** ** *****

Bachelor of Science Mechanical Engineering (Akron, Ohio)

LANGUAGES, INTERESTS, AFFILIATIONS

Speak German & Italian. Outdoor activities. Member of American

Society of Mechanical Engineers and American Society for Quality. Lean

6 Sigma.

EXPERIENCE

2008 - Present Gulfstream Aerospace - General Dynamics Corporation

Aerospace Manufacturing Engineer III (Savannah, Georgia)

PERFORM ROOT CAUSE ANALYSIS AND CORRECTIVE ACTION FOR DAILY ISSUES

THAT AFFECT THE AFT AND AFT-MID SECTIONS OF THE AIRCRAFT.

INTERFACE WITH ENGINEERING, PRODUCTION, PURCHASING, PLANNING, SYSTEMS,

AND MODELING TO RESOLVE ONGOING ISSUES.

AUTHORED THE MANUFACTURING ENGINEERING HANDBOOK FROM SCRATCH

CONTAINING OVER 100 ILLUSTRATED PROCEDURES, WHICH RECEIVED HIGH PRAISE

FROM UPPER MGT WHO ORDERED IT BE SENT TO PRINT SHOP FOR PROFESSIONAL

BINDING (60 COPIES) AND DISSEMINATED AMONG ENTIRE TEAM AS THE TRAINING

STANDARD.

ALSO HEAVILY INVOLVED IN PLANNING INCLUDING

STREAMLINING WORK PLANS AND REVISING BOMS.

PROFICIENT IN SEVERAL SOFTWARE APPLICATIONS INCLUDING CATIA V5,

SOLUMINA, SMARTEAM, CAS AND ENOVIA.

BY BEING IMMERSED IN A HIGH-INTENSITY START-UP PROGRAM FRAUGHT WITH

UNFORESEEN CHALLENGES, HAVE ATTAINED IMMENSE KNOWLEDGE INTO HOW

AIRCRAFT IS ASSEMBLED FROM MYRIAD OF INCOMING PARTS TO FINISHED

AIRPLANE - BOTH SYSTEMS & STRUCTURES.

2005 - 2008 GENERAL ELECTRIC GLOBAL AUTOMOTIVE

LIGHTING QUALITY ENGINEERING MANAGER (CLEVELAND, OHIO)

EXTENSIVE USE OF 6 SIGMA TOOLS INCLUDING MINI-TAB, SPC, DOE, R&R, AND

CAPABILITY STUDIES TO STREAMLINE PROCESSES. PGM MGR FOR MAJOR PGM

MOVE.

ELEVATED HEADQUARTERS AND BOTH MFG PLANTS' QUALITY SYSTEMS FROM

QS9000 TO ISO/TS16949 BY UPGRADING EXISTING QUALITY MANUALS &

CORRESPONDING SYSTEM PROCEDURES (INCLUDING MCPS, MPIS, PFMEAS, CONTROL

PLANS, PROCESS FLOW CHARTS, ETC.) ESTABLISHING AND ENSURING

EFFECTIVENESS OF INTERNAL AUDIT SYSTEM. PASSED EXTERNAL REGISTRAR'S

AUDIT WITH ZERO NON-CONFORMANCES ON FIRST ISO/TS AUDIT.

LEAD WEEKLY GLOBAL CORRECTIVE ACTION MEETING ENGAGING PLANT MGRS,

QUALITY MGRS, CQMS, PQMS, COMPONENT PLANT MGRS, ETC. - WHEREIN

CORRECTIVE/PREVENTIVE ACTION OF ALL OPEN ISSUES WERE AGGRESSIVELY

PURSUED AND WHOSE EFFECTIVENESS WAS SUBSEQUENTLY VERIFIED.

ASSEMBLED CROSS-FUNCTIONAL TEAMS (SALES, SUPPLY CHAIN, PRODUCT MGT,

TECHNOLOGY, MFG, QUALITY, CUSTOMER SERVICE, ETC.) TO AFFECT

IMPROVEMENT OF EXISTING PROCESSES AND ESTABLISH HITHERTO NON-EXISTENT

PROCESSES FOR WHICH DIRECTION IS NEEDED.

OVERHAULED GLOBAL INSPECTION PROCESSES SAVING SEVERAL 100K PER YEAR &

ENABLING COMPREHENSIVE DEFECT/COST ANALYSIS.

MANAGED ENTIRE TRAINING SYSTEM FOR OVER 100 SALARIED EMPLOYEES & RAN

ENTIRE INTERNAL & EXTERNAL ISO/TS AUDIT SYSTEM.

CONSULTED NORTH AMERICAN MANUFACTURING PLANTS ON AREAS WHERE

QUALITY/PROCESS IMPROVEMENTS ACHIEVABLE.

2003 - 2005 VULKANSTRAHLVERFAHRUNGSTECHNIK

SALES ENGINEER (DIE CAST INDUSTRY) (D SSELDORF, GERMANY)

INTRODUCED NEW PRODUCT LINE (STAINLESS STEEL SHOT) TO N. AMERICAN DIE

CASTING INDUSTRY BY DEVISING CUSTOMER-SPECIFIC PROFIT PAYBACK ANALYSES

AND DEMONSTRATING OPERATIONAL ADVANTAGES FIRST HAND.

TOOK PRODUCT FROM A FLEDGLING UNKNOWN TO A MULTI-MILLION DOLLAR

PROFITABLE MARKET MAINSTAY.

ACHIEVED HIGH PRODUCT AWARENESS BY LAUNCHING NUMEROUS EXTREMELY

SUCCESSFUL TRADE SHOW EVENTS AS WELL AS ON-SITE CUSTOMER

VISITS ENGAGING ENTIRE STAFF FROM OPERATOR TO PURCHASING AGENT

UP THROUGH CEO LEVEL.

1997 - 2003 MAYFLOWER VEHICLE SYSTEMS QUALITY ENGINEER

(AUTOMOTIVE STAMPING & MANUFACTURING) (GRAZ, AUSTRIA & FARMINGTON,

MICHIGAN)

CONTROLLED ALL CAD DESIGNS (ESPECIALLY INVOLVING GD&T) FOR SATURN

VEHICLE LAUNCH AND IMPLEMENTED DESIGN CHANGES IN CGS (CAD) AS NEEDED

TO INCORPORATE ONGOING ENGINEERING MODIFICATIONS.

FIELDED RFQS FROM PROSPECTIVE SUPPLIERS, THEN IDENTIFIED IDEAL

SUPPLIER WITH WHOM I PARTOOK IN NEGOTIATIONS, SUBSEQUENTLY ESTABLISHED

TIMELINES/PAREDOS FOR SUPPLIER, AND PHYSICALLY MONITORED SUPPLIER

PROGRESS AND PART CONFORMANCE/CAPABILITY UNTIL SUB-ASSEMBLY COMPLETED

AND APPROVED BY OEM CUSTOMER.

IN INSTANCES OF PART INTERFERENCE, INCLUDING PARTS OR ASSEMBLIES

SUPPLIED BY MULTIPLE VENDORS, PERFORMED STACK-UP TOLERANCING TO

UNCOVER SOURCE OF NON-CONFORMANCE, INCLUDING MEASURING WITH USE OF

ASSEMBLY/CHECK FIXTURES AND CMM MACHINE AND VENDOR-GENERATED

MEASUREMENT STUDY ANALYSIS.

TRAVELED ON SPECIAL ASSIGNMENT TO NORWALK AUTOMOTIVE ASSEMBLY &

MANUFACTURING PLANT AND SUCCEEDED IN STREAMLINING ASSEMBLY OF MACK

TRUCK BODY LINE RESULTING IN FEWER MANPOWER REQUIREMENTS WHILE

MAINTAINING OPTIMAL QUALITY STANDARDS.

IN ORDER TO SATISFY PPAP REQ'S, PERFORMED, AT BOTH SUPPLIER AND

CUSTOMER, CAPABILITY STUDIES, REPEATABILITY STUDIES, PROCESS

CAPABILITY...

OPERATED AS SOLE LIAISON FROM MAYFLOWER FOR 3 YEARS AT MAGNA

AUTOMOTIVE MANUFACTURING PLANT IN GRAZ, AUSTRIA WHERE I PARTICULARLY

MANAGED ALL DAILY QUALITY ISSUES FOR THE MERCEDES M-CLASS SUV AS

PERTAINED TO BODY PANELS (ROOF, HOOD, DOORS) AND ASSEMBLIES (FRONT

END, WHEEL WELL, FIREWALL, FLOOR PAN), INCLUDING PERFORMING ROOT-CAUSE

ANALYSIS. MANAGED TEAM OF CRAFTSMEN CHARGED WITH RE-WORKING INCOMING

NON-CONFORMANCES.

COORDINATED FINDINGS WITH BASE MFG PLANT IN PURSUIT OF EXPEDIENT &

RECURRENCE-PREVENTING CORRECTIVE ACTION THUS ELATING EXTREMELY

DEMANDING CUSTOMER.

PROCURED NEW BUSINESS BY ENGAGING CUSTOMER AND ILLUMINATING QUALITY

MANUFACTURING CAPABILITIES AND CAPACITY.

DEVISED COUNTLESS PROCESS FLOW CHARTS, PFMEAS, AND MAPS.

1996 - 1997 FABRICENTERS OF AMERICA

INDUSTRIAL ENGINEER INTERN (HUDSON, OHIO)

REDESIGNED PLANT SHOP FLOOR LAYOUT USING AUTOCAD RESULTING IN

STREAMLINED PRODUCT FLOW.

HANDLED INCOMING AND OUTGOING SHIPPING ORDERS, INCLUDING ORGANIZING

STAGING OF TRUCKS.

PERFORMED TIME STUDIES OF VARIOUS FUNCTIONS THEREBY ESTABLISHING

BASELINES FOR PERFORMANCE AS WELL AS IDENTIFYING INEFFICIENCIES.

1987 - 1991 U.S. ARMY (HONORABLE DISCHARGE)

PERSONNEL MANAGER (VICENZA, ITALY)

COLLABORATED WITH DEPARTMENT OF DEFENSE TO IDENTIFY OPTIMAL RELOCATION

ASSIGNMENTS FOR DEPARTING SOLDIERS; ACCORDINGLY CUT ORDERS WITH CHOSEN

DESTINATION (5000 SOLDIERS + FAMILIES).

MASTERED MYRIAD OF SOLDIER DUTIES: WEAPON-FIRING/BREAKDOWN, COMBAT

TRAINING.

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