Customer Service Project

LAUREN GOODWIN

**** ********* ********* **. *******, GA 30342 * Phone 478-***-**** *

E-mail: abijh5@r.postjobfree.com

Skills and

Abilities Strong customer service skills combined with fluency in

Summary Spanish.

Skilled at learning new concepts quickly, working well under

pressure, and communicating ideas clearly and effectively.

Extensive computer training, including knowledge of multiple

software packages: MS Office, ArchiCAD, AutoCAD, Revit,

Skechup, Adobe Professional, Photoshop, CostLink and Suretrak

Education

B.S. Degree in Architecture (5 years)

Diploma in Construction Management

Southern Polytechnic State University (NAAB accredited)

Marietta, GA

(Graduation date: July 2010)

Career History & Accomplishments

Project Coordinator, Phillips Partnership

2010-2010

Assisted team leaders with proposed architecture projects and alteration

plans for existing buildings

Provided administrative support to project teams including: correspondence,

spreadsheets creation, expense reporting and travel/meeting arrangements.

Architecture Intern, Frank Betz Associates, Inc

2009-2010

Performed elementary architectural assignments

Compiled data, performed basic computations, and prepared working drawings

on projects of limited scope

Assisted in preparing contracts and sales proposals for clients

Assisted with preparation of contract drawings for new/alteration projects

Administrative support to architects and project teams.

Part-time Receptionist/ Customer Service, Southern Polytechnic State

University 2005-2010

Accepted payments of applications for new members. Greeted customers

Answered/screened and routed income telephone calls. Provided with

knowledge of proper use of equipment

Assisted the Recreational Sports Director with intramural sports schedules

Performed general office duties including but not limited to: filing,

copying, typing (50wpm) and distributing reports.

Bilingual Staffing Agent, Work Staff

2004-2005

Promoted job opportunities. Interviewed and tested job applicants

Provided employers with prospective employees' background checks and drug

test results

Payroll. Responsible for employer's accounts retention

Earned excellent marks on performance reviews, with citations for excellence

in areas including: work volume, accuracy and quality, positive work ethic

and commitment to provide unsurpassed service.

REFERENCES AND PORTFOLIO UPON REQUEST

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