Customer Service Management
Resume:
Teresa Thornhill RN
New Braunfels TX 78130
Home 830-***-****
Cell 210-***-****
********@***.***
Mature, personable, motivated, business-minded RN, with strong leadership
and problem-solving skills, as well as an ability to cultivate teamwork and
respect among peers. Experienced in Nursing Management, Case Management,
Clinical Coordination, Disease Management, Leadership, Education, and QI
process.
I possess excellent Clinical and Customer service skills, an appreciation
for hard work with strong work ethic.
Education:
High School Diploma 1979
Associate Degree Nursing 1990
Nursing Experience:
2008-Present
Town & Country Manor (Skilled Healthcare)
625 N. Main
Boerne, TX 78006
Transferred/Promoted within for Director of Nursing Position for Skilled,
Dementia, & Long Term Care Facility with average 25% case mix.
Colonial Manor Care Center (Skilled Healthcare)
821 US Hwy 81W
New Braunfels, TX 78130
Director of Staff Development: responsible for interviewing, hiring, drug
testing, background screening, and orienting new employees. Skills checks
for clinical Staff develop and present in-service training for all staff.
Ensure current certifications and licensure for clinical personnel,
(required inservices as well as those geared toward improving clinical
outcomes based on QA/Incident reporting).
Responsible for Infection Control tracking and trending throughout the
Center. Administration of all Immunizations and TB Testing to employees and
patients. Coordinator Express Recovery Unit. Assist with Marketing.
Actively participated on Safety Committee, Census Development Committee,
and QA Committee.
Complete charts chart audits for correct, complete documentation.
2006-2008
Christus Santa Rosa New Braunfels
600 Union
New Braunfels, TX 78130
RN full time Case Management. Managed an assigned group of Surgical and
Ob-Gyn patients utilizing Interqual/Cereme systems for UR, and performed
duties to complete discharge planning, and coordination of care post
discharge.
2005-2006
Life Masters Disease Management
6660 First Park Ten
San Antonio, TX 78123
RN Full time CNC in a start up Disease Management Call Center. Preceptor
for many new RN's. Mastered Disease Management RN duties for CMS and
Contracted clients with chronic diagnosis in multiple states utilizing
education by phone and computer to improve clinical outcomes. (Company went
out of business).
2004-2005
South Austin Cancer Center
4101 James Casey St.
Austin, TX 78745
Full Time RN, OCN. Outpatient Cancer Care RN for Medical Director and part-
time MD. Duties: triage, chemotherapy administration, ICD-9 and CPT
coding.
2003-2004
South Texas Oncology-Hematology
7979 Wurzbach
San Antonio, TX
Full Time, PRN RN, OCN. Infusion Room Nurse, including ICD-9 and CPT coding
for chemotherapy and blood products.
2001-2003
Dabas Cancer Institute
New Braunfels, Live Oak, and San Marcos, TX
Full time RN, OCN, Clinical Coordinator. Utilizing previous experience
continued with Outpatient Oncology care, training new nursing staff,
assisted in opening and staffing outreach centers. Coordination of care and
staff at each Center.
1995-2001
2800 Hwy 75N
Sherman, TX 75092
Texas Cancer Center; Sherman, TX
Full time outpatient, Oncology Certified RN Coordinator. Under the
direction of the Medical and Radiation Oncologists, duties included
Clinical Coordination, care of oncology-hematology patients.
Administration of chemotherapy and supportive therapy. Case Management,
Preceptor, and coordination of care with community resources. Phone and
outpatient triage, scheduling, phlebotomy, ICD-9 "Super Coder" course
completion and implementation, CPT coder and all related outpatient care
and coordination at main Center. Instrumental in successfully developing
outreach Oncology clinics in the region. Developed Chemotherapy Education
program for patients and their caregivers. Developed and presented ongoing
interdepartmental education to improve continuum of care and patient
outcomes.
1990-1995
Texoma Medical Center
1000 Memorial Dr.
Denison TX 75020
Full time, Medical -Surgical staff, Preceptor, and Charge Nurse. Master
clinical skills actively participated in related task forces and
committees. Competed Preceptor Certification Course.
Education:
High School Diploma 1979
Associate Degree Nursing 1990
Current Certifications:
CPR
RUGS
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