Manager Customer Service

Peggy L Handran

*******@*****.***

307-***-****

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District Manager and Area Training Manager

Hire and Train Managers - Human Resource Management - Terminations

Profit & Loss Management - Solid Profit Statements - Continuous Increased

Sales

Organization - Team Building - New Store Openings - Multi-Site Operations

Manager with 20 years' experience leading successful teams including start-

ups, mergers, and existing businesses. Identify training and staffing

needs and implement plans to meet goals. Strong team building and

leadership skills. Successful P&L management. Fluent in English, ASL, and

minimal Spanish. Knowledgeable in WORD, EXCEL, and PowerPoint.

. Human Resource Management - Hire and Train successful teams, New Hire

Paperwork, Reviews, Promotions, Transfers, Labor Laws, Terminations,

Labor Disputes

. Customer Service/Customer Relations- Positive Year over Year Sales

Increases, Increased Customer Satisfaction Surveys

. Leadership- Model Positive and Acceptable Behaviors, Coaching and

Development of Management and Crew

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Professional Experience

Multi-Unit Manager/Training Manager for Meridian Restaurants and Red Eagle

Oil dba Burger King 2004 to present. Oversee four multi-million

dollar restaurants throughout Wyoming including financial management and

personnel management of 100 + employees. Identify staffing and training

needs and develop processes to maximize proficiency.

Currently train General Managers in all aspects of running a successful

restaurant including the interview process, new hire paperwork, training

goals, financial accountability, and personnel development. Ten years'

experience as a Training Manager.

Retail sales experience CR Anthony's as a stock clerk then Mr. Neat's

Formalwear as a General Manager. Encouraged Gold Star sales results from

team sales associates, by increased add-on sales through educating clients

about product related features and their benefits.

Peggy L

Handran____________________________________________________________page 2

Interpreter for Deaf Students in both Montana and North Dakota in public

school setting. Worked with students individually and was part of a team

to develop educational plans to ensure student's needs were taken care of.

Focus on confidentiality, inclusion, and individual success.

Business Owner/Operator of three restaurants and retail store in Minnesota

and North Dakota. All aspects of financial and personnel management as well

as local store marketing, DMA participation, customer service, training,

new store openings etc.

Education and Professional Development

. Miles Community College

. Carnegie Selling Systems

. Basic/Advanced Management Training

. ServSafe Certified/Instructor

. ASL/SEE

. Rapport International LB1 Graduate

Goals

To share my passion for taking care of my company's internal customers by

helping team members achieve success at work and fulfillment as a valued

member of a core group of professionals.

Grow and learn with a company that shares similar values of a fun work

environment, going the extra mile for guest satisfaction, and personal

advancement and development.

Help others feel successful at work through training, feedback, respect,

and coaching.

Staff for succession.

Always conduct myself in a moral and ethical manner; lead by example and

expect the same high standards from my staff.

Contact this candidate