Customer Service Sales

Location:

Posted:

October 26, 2010

Shauna A. Erdogan

P. O. Box ***

Wappingers Falls, NY 12590

-1

OBJECTIVE:

I’m seeking a full time position with an established professional company. I want to utilize my work

experience, people skills, sales ability, and education (BS in Finance from Marist College, Poughkeepsie, NY ).

QUALIFICATIONS:

Years of sales experience via phone, internet, and management positions have enabled me to cultivate my

listening ability & closing skills. I know Excel, Word, & the Internet. I have years of Corporate & Private office

and sales experience, which makes me an all around experienced and versatile employee.

EXPERIENCE:

Atlas Airport & Limousine Svc, Inc.: F/T, Wapp. Falls, NY: V. P. Operations, Customer Svc. Mgr. (10/03 -

Present) I set up & incorporated this business. I liaison with corporations to set up new accounts, handle all

driver’s schedules, payroll, reservations, handle all incoming emails, confirmations, receipts, and invoicing.

Advanced Comfort, Inc.: F/T, Fishkill, NY: Customer Service Mgr., International Bed Sales (09/00 - 09/03)

Managed customer service department, and was an international bedding sales person. *Closed 08-2007

IBM: F/T temp job, East Fishkill, NY: ECP A/P, Procurement Auditor (04/97-09/98)

Accounts Payable department for whole north east, data entry, & auditor of Procurements.

Deli De Royale: F/T, Poughkeepsie, NY: Owner/Partner, Manager (06/94 - 11/96) Full service food restaurant,

deli take out. I did workers schedules, payroll, deli, plan menu, order foods & soda, & work the deli.

Transamerica Financial Services, Inc.: F/T, E. Hartford, CT: Sales, Br. Mgr. (11/88 - 06/94)

Interviewed customers via phone and internet, sold, processed, & closed mortgages, managed office, hired &

trained employees. *** Saved my branch over $1300.00 dollars, by recouping charges billed for a non-

operational extra telephone lines installed by SNET!

IBM EFCU: F/T, Poughkeepsie, NY: Teller, Trainer, Info Desk, New Accts. Officer (01/88 - 11/88)

Command Airways: F/T, Wapp. Falls, NY: 2nd Shift Crew Scheduler (11/86 - 12/87)

Created all Pilot & Steward schedules for all 5 domiciles. Worked with programmers from Houston to establish

total computerization of my job meeting FAA regulations. This expedited the American Airlines buyout.

IBM: F/T temp. job, E. Fishkill, NY: Travel Expense Account Auditor (05/86 - 11/86) Audit all expenses

processed, & collect /refund monies owed IBM/ due employees. *I recovered $12,000 dollars from 1

fraudulent manager & his 3 fraudulent workers!