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Human Resources Customer Service

Location:
Grand Rapids, MI, 49506
Posted:
October 27, 2010

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Resume:

CHRISTINA FENECH-YOUNG

**** ********* ***** ** ( Grand Rapids, MI 49506

Cell: 248-***-****

abijcb@r.postjobfree.com

OBJECTIVE

To obtain a position in Human Resources Management / General Management

QUALIFICATIONS

( Working knowledge of MS Office, Word, Excel, Outlook, Lotus Notes,

MAS 90, Projectix, EV-5, Sharepoint

( Outstanding ability to manage multiple tasks simultaneously in an

efficient and orderly manner.

( Successful independent or team player; conscientious; well-organized;

problem solver;

attention to detail; efficient; professional; strong work ethic;

sensitive to confidential matters.

( Effective communicator with all levels of management and multi-

cultural staff.

EDUCATION

( Oakland University - B.S. Business Administration/Human Resources

Management

( A. A. S. - Secretarial Administrative, Schoolcraft College, Livonia,

MI

PROFESSIONAL AFFILIATION

( Member of S.H.R.M. (Society of Human Resource Management)

WORK EXPERIENCE

Director of Account Management April 2010 - Present

(Company confidential) Grand Rapids, MI

Third Party Administrator that specializes in various aspects of benefits

administration including Eligibility Management, Open Enrollment

Administration, and stand alone services such as FSA, HSA, HRA, COBRA

Administration, and Dependent Audits.

( Oversee a staff of three Account Managers who are cumulatively

responsible for over 300 clients nationwide.

( Responsible for understanding all benefit plans for the purpose of

system setup. Coordinate benefit plan renewals and annual open

enrollments with insurance agents and client contacts, typically Human

Resource Directors or Managers.

( Create, maintain and oversee the Project Management software tool,

Clarizen, to guarantee that all timelines are met for implementations and

renewals to ensure exceptional customer service.

( Foster and maintain excellent working relationships with insurance

carrier representatives, clients, and broker agents.

Human Resources Manager April 2007 - March 2009

United Water-NACO, LLC. (Formerly Earth Tech, Inc. ( AECOM) Grand Rapids,

MI

Engineering, construction, facilities and environmental management

services. The North American Contract Operations division provides water,

wastewater, transportation, facilities and environmental management

services within the United States and Canada which operates and maintains

industrial and municipal water, wastewater, remediation and solid waste

treatment systems to over 150 facilities.

( Assist the Human Resources Director in the HR management of 600

exempt/non-exempt employees in the United States and Canada, including

non-union and union sites over multiple locations.

( Assist senior and project management in coordinating front end

candidate sourcing activities including screening applications and

resumes, advertising, job posting, telephone screening, interviews,

reference checks and pre-employment screenings.

( Initiated the administration of the CMV program by identifying

employees required to participate in this program, facilitate training to

those projects affected and assembling Driver Qualification Files based

on requirements of the Federal Department of Transportation.

( Enhance the development of our division's on-boarding program. This

includes creating and assembling new on-boarding materials that better

welcome and inform newly hired employees.

( Prepare all offer letter and benefits packages for candidates, as

well as coordinate all

on-boarding for newly hired employees at multiple locations.

( Investigate claims of harassment/discrimination and unethical

behavior.

( Conduct exit interview with employees and process terminations.

( Assist employees with questions regarding benefits, compensation,

policies and procedures, as well as maintain employee records in HRIS

systems (EV5).

Human Resources Manager October 1997 - April 2007

Tachi-S Engineering U.S.A., Inc. Farmington Hills, MI

Tier 2 Japanese owned automotive seating supplier and on-site prototype

facility. Provides services to Honda and Nissan with joint ventures to

Lear Corporation and Johnson Controls. Human Resources Generalist duties

included:

( Sole HR responsibility for a total of 115 non-union employees; 50

salaried and 65 hourly general labor workers. Staff count grew from 40

to 115 people during time of employment. Reported directly to the

President.

( Managed all screening, interviewing, and selection of candidates

throughout the company, as well as, offer negotiations, wage and salary

administration, and new employee orientation.

( Administered and made decisions on all benefit plans, including

medical, dental, vision, COBRA, life insurance, disability insurance and

401(k).

( Monitored all immigration issues for our parent company Japanese

expatriates including visa and I-94 extensions/renewals, as well as,

assist other visa holders (student and professionals) with miscellaneous

forms and filings.

( Performed all monthly Japanese and bi-weekly American payroll

processing. Processed all monthly, quarterly, and annual Federal, State

(Michigan, Ohio, North Carolina, Tennessee), and City (Detroit, Pontiac)

tax payments, 401(k) employee deferrals and employer match payments, and

all employee expense reports.

( Updated company employee manual and addressed all questions

concerning benefit claims, compensation, benefits, recruiting, and

employee relations. Assisted upper management in making decisions

regarding policies and procedures.

( Planned and coordinated company events, including welcoming parties,

going away parties, Christmas parties, golf outings, company picnics and

ceremonial events up to 150 guests.

( Maintained employee personnel and training files in compliance with

Federal and State Regulations and QS-9000/ISO-9001 standards. Implemented

company's safety program and monitored it for adherence to OSHA

guidelines.

( Prior responsibility for Treasury function of accounting, including

international wire transfers, direct deposit, cash receipts, as well as,

Accounts Receivable invoices, monthly statements, and re-billing of

expenses. Responsibilities included approval of invoices for

Administration Department and office supplies, as well as monitoring

annual budget for those costs.

Human Resources Manager June 1996 - October 1997

Montgomery Ward & Co., Inc. Livonia, MI

U.S. Retailing Company. Quit in October, 1997 due to Chapter 11 bankruptcy

filing and store closings. Reported to District Human Resources Manager.

( Oversaw three personnel departments and supervised support staff

whose responsibilities included administering payroll functions, benefit

solicitation, and maintaining associate personnel files.

( Conducted interviews with qualified applicants and hired necessary

personnel to fulfill staffing needs.

( Administered new hire orientation and training for all associates,

emphasizing customer service and job specific training.

( Participated in professional job fairs and off-site recruiting for

retail sales and management candidates.

( Assisted in associate feedback sessions to identify key concerns and

determine causes for dismissal and/or termination of employees and/or

conflicts within the departments.



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