Customer Service Human Resources

M. JEAN KELLEY

***** *** ***

626-***-**** (H)

Whittier, CA 90601

626-***-**** (F)

abijc9@r.postjobfree.com

626-***-**** (C)

SKILLS SUMMARY

Management & Supervision Finance & Administration

Human Resources Financial Analysis & Reporting

Project Management Forecasting & Budgeting

Customer Service Excellent Communicator

Shipping & Receiving

SUMMARY OF PROFESSIONAL EXPERIENCE

Accounting and Finance Management

. Managed the following departments: Accounts Payable, Accounts Receivables

and Payroll. Developed and maintained accounting principles, practices

and procedures to ensure accurate and timely financial statements, P & L

and general ledger preparation, financial and managerial reporting,

budgeting and forecasting.

. Facilitated and completed monthly close procedures, analyzed revenues,

commissions and expenses to ensure they were recorded appropriately on a

monthly basis. Prepared monthly account reconciliations, documented and

monitored internal controls. Experienced with various accounting systems,

information reporting and database management.

. Strong analytical skills, detailed oriented and accurate with the ability

to exercise professional judgment to resolve complex accounting

challenges. A proven ability to identify and implement improvements to

streamline processes and increase efficiency and productivity. Controlled

overdue payments by implementing sound collections processes. Researched

and resolved billing disputes.

. Knowledge of general and cost accounting, including deferred revenue and

deferred expense accounting. Comprehensive knowledge of taxation issues

and regulatory compliance guidelines such as sales tax and 1099 year end

files.

. Collaborated extensively with external auditors to provide in-depth

assistance.

. Processed a complex payroll on a bi-weekly basis following the company's

pay policies and procedure. Handled employee inquires regarding payroll.

Generate reports for payroll, tax reporting, payment detail report, check

reconciliation, company totals, run summary and detail labor distribution

reports. Familiar with ADP Payroll Services as well as in-house systems.

. Maintained company insurance plans to include: Property, Liability and

Crime.

Human Resources

. Recommended and Implemented new HR processes, policies and procedures

within the company. Responsible for establishing, ensuring

confidentiality and maintained official documents and record keeping,

compliance and operational functions.

. Administrated company health, dental, vision, life insurance and Simple

IRA benefits programs. Coordinated all aspects of annual enrollment of

eligible employees in company benefits programs.

. A solid working knowledge and enforced adherence to relevant federal,

state and local laws and regulation requirements; familiar with Cal OSHA

required guidelines and the State of California Worker's Compensation

regulations. Abreast of existing and new legislation across multiple

regulatory agencies; advising management on needed actions.

. Assisted supervisors with disciplinary documentation, reviewed

termination recommendations and conducted exit interviews. Reviewed

completed performance appraisals for conformance to related policies and

procedures.

. Planned and implemented effective recruiting and selection strategies of

potential candidates. Interviewed and hired new personnel. Conducted

employee orientation and assisted employees in the completion of their

new hire paperwork.

. Managed labor relations issues including, employee relations, payroll,

leave of absences and much more. Responded to inquiries from employees on

company policies, procedures and benefits.

. Identified and addressed training needs and resources. Developed training

programs in the areas of safety, counseling and performance management.

Facilitated employee/manager training when appropriate.

. Maintained and sustained job knowledge by participating in educational

seminars and reading professional publications.

Management and Supervision

. A strong leader with broad-based experience, a proven record of

accomplishment in exceeding objectives and building dynamic teams with a

focus on customer satisfaction and profits as the primary objectives.

. Managed up to 5 staff members in accounting and customer service.

Facilitated monthly staff meetings.

. Prepared and presented management reports in monthly management meetings.

PERFESIONAL EXPERIENCE (continued)

Customer Service

. Accustomed to working in a fast paced environment with the ability to

think quickly and successfully handle difficult situations. Assisted

clients with excellent customer service through all delivery channels:

Written correspondence, telephone calls, emails and in person. Managed

customer complaints and resolution.

. Excellent interpersonal and communication skills written and verbal with

the ability to interact positively with customers, suppliers, financial

institutions and at all levels of the company.

Shipping and Receiving

. The liaison with customer service, sales and the accounting department in

order to coordinate all phases of operation and provide optimum service.

Tracked shipments from suppliers to forecast cash flow projections.

. Processed all invoicing, freight forwarding and packing slips. Ensured

that orders were filled accurately, wrapped, weighed and loaded for

shipping according to packing slip instructions. Monitored supplies for

packaging and shipping of client orders to keep the warehouse fully

stocked.

. Managed and monitored international shipments with broker and U.S.

Customs Service. Coordinated shipments with freight trucking companies

and other vendors. Resolved a wide range of problems, including missing

orders, delivery cancellations, damaged merchandise and incomplete

deliveries.

. Ensured compliance with environmental health and safety regulations and

company policy.

EMPLOYMENT EXPERIENCE

GENERAL MANAGER, DECORATIVE CARPETS INC., 9062 Rosecrans Avenue,

Bellflower, CA (1984 - 2008)

Reported to the President of the company with responsibility for the

following departments: Finance & Accounting, Human Resources, Customer

Service, Shipping and Receiving departments. Decorative Carpets is a

designer and manufacturer of hand-tufted custom rugs, broadloom, and

specialty flooring for interior design, contract, hospitality and

residential developments; annual revenues in excess of $12 Million and

approximately 38 employees.

. Managed implementation of new in-house accounting system on time.

. Implemented and coordinated Flex Benefit Health Program.

. Created and implemented Shipping & Receiving policies and procedures.

. Developed and implemented training programs for the following: Accounts

Receivable Collections, reading Sales Contracts, Purchase Orders and

Shipping & Receiving reports.

OFFICE MANAGER, RODEO CARPET MILLS INC., 5900 E. Slauson Avenue, City of

Commerce, CA 90040 (1987 - 2000)

Reported to the President of the company with responsibly for the following

departments: Accounting, Human Resources, Customer Service, Shipping and

Receiving. Rodeo Carpet Mills is a designer and manufacturer of commercial

and residential wool and wool blend carpet, hand tufted custom rugs and

broadloom for any wall to wall installation of any length or width.

Projects include: Corporate offices, hotels, cruise ships and aircraft;

annual revenues $2.5 million and approximately 32 employees.

. Participated in developing Company Handbook.

. Implement New Safety Law according to Cal OSHA regulation for Warehouse

Workers.

. Developed and implemented new hire proficiency and drug testing programs.

. Developed and implemented Employee Incentive and Employee Appreciation

Programs to reward outstanding performance and to recognize every

employee.

ACCOUNTING PAYABLES MANAGER, DACOR, 1440 Bridge Gate Drive, Diamond Bar, CA

91765 (1980 - 1983)

Reported to the Controller with responsibility for the management of

Accounts Payables. Dacor is a designer and manufacturer of high-end

kitchen appliances.

PROFESSIONAL DEVELOPMENT & EDUCATION

Seminars Attended: Exempt vs. Non Exempt Employees

Sexual harassment Personnel Files

Family Medical Leave Act Employee Sick Leave policy

Cal OSHA protects Worker Prevention Disciplinary Notice and Warning

Programs (injury & illness prevention Differences Between Employees and

programs Worker Compensation Policy Independent Contractors

(California) Computer literate (MS Word, Excel,

Hire & Firing and Termination PowerPoint, and Outlook)

Disability/leave management Los Angeles City College, Nursing

I-9 Training Graduate of Los Angeles High School

Drug Testing

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