Management Project

Regions Bank Experience

Network Analyst **** - Present

Work in a team environment as a Network Control Center support technician

for the Regions Enterprise Network.

Receive Level 2 Support calls and tickets related to Regions branch, back

office, and ATM network nodes.

Interact with and directly supervise network carriers, Regions support

groups, and end users.

Troubleshoot an enterprise level LAN/WAN environment, including Cisco

routing, switching, network monitoring, and analysis tools.

Revise work processes, improving on current procedures to streamline

workload.

Assist with completion of various projects, including the transition of

branches from a frame system to MPLS.

ATM Analyst 2007 - 2008

Monitored ATMs, reporting, tracking, and assisting in the problem solving

and remote resolution of ATM issues.

Ensured established ATM availability standards are met.

Interacted with various ATM vendors and internal groups for support,

effectively preventing and resolving conflict.

Used effective communication strategies to proficiently conduct needs

analysis and communicate research results in clear and concise manner.

Utilized core project management skills to effectively manage projects

across time span, ensuring project deliverables are timely and accurate.

Followed up on all project requests with task owners to ensure closure and

satisfaction with action taken or product delivered.

Acted autonomously to complete work by targeted deadline, sought guidance

as appropriate.

Utilize Mainframe, ATM fault tracking, and other software applications

Assisted in the creation of marketing media and software.

Conducted interviews with prospective employees and trained all new staff

members.

Product Support Specialist

2002 - 2006

Assisted customers by phone, accurately directed them to correct resources;

helped Recovery Collections Department achieve an average of less than one

dropped call per week.

Developed innovative ways of inputting data into databases, including

Mainframe, Lotus Approach, Microsoft Access and Microsoft Excel; resolved

office conflict stemming from misplaced customer information.

Managed agency and attorney invoices and arranged payments; acted as

liaison between AmSouth Bank and numerous law firms and collection

agencies, ensuring that the company did not amass late charges due to

untimely compensation of collection partners.

Kept accurate report of all legal and agency collection checks; trusted to

ensure that monies collected from third parties were applied in a timely

method to correct accounts.

Managed vast collection of charged-off files, including home equity,

bankruptcy, business banking, installment, and repossession files;

organization of thousands of files led to the successful pursuit of

delinquent customers.

Completed MIS Report and Daily Detail; provided accurate tracking of daily,

weekly, and monthly collection results and goals to collectors,

administration, and upper-level management.

Ran daily downloads in order to keep various databases current; assured

that cooperating customers were not pursued.

Education

University of Phoenix 2008 - 2009

Master of Business Administration

University of Alabama - Birmingham 2000 - 2005

Bachelor of Arts: Mass Communication with a concentration in Communication

Management

Volunteer Experience

Glen Iris Elementary School 2001 - 2002

Assisted teachers and administrators with the supervision of students ages

5-12, facilitated arts and crafts program and instructed students with the

use of educational software.

Lawson State Community College 2008

Conducted Money Management for College Students Seminar

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