Manager Control

Mike L. Chavez

Home Phone: 425-***-****

abijaq@r.postjobfree.com

Career Objective

Continue to challenge my proven ability to adapt to the changing technology landscape and apply my Information

Technology experience, knowledge, and skills towards real solutions.

Summary of Qualifications

• Demonstrated abilities to facilitate technical evaluation of complex design solutions

• Understanding of appropriate analysis and design principles

• Ability to effectively architect complex software solutions

• Extensive knowledge and experience with application development methodologies and tool sets

• Effective collaboration skills and ability to work in a team environment utilizing experience gained working

with other IT professionals, vendors, consultants, and business partners

• Thorough knowledge and experience with application development methodologies and tool sets

• Demonstrated understanding of project management principles and techniques

Work Experience

05/2005 – 02/2009 Application Developer II Starbucks Coffee Company

• Worked with IT and vendors to coordinate design of IT applications and related components in Starbucks

environment

• Collaborated with business partners to provide recommendations for technology decisions, including package

selection and systems design and modification

• Maintained technical systems configuration documentation and procedures, such as application installation,

business continuity, systems integration for IT applications and tools

• Developed standards, guidelines, processes and procedures, standard configurations, and installation and

support guidelines and participated on cross-functional project teams, providing subject matter expertise and

ensuring that new system objects are supported by assisting in the development of administrative procedures

• Worked with BUIT and IT groups to define business requirements and coordinate application and system

enhancements and participated in test plan development and conducts and coordinated with IT partners to test

system fixes, enhancements, changes and implementations, in order to ensure functionality and user

acceptance

• Successfully implemented IT Request Management software (NewScale Request Center) at Starbucks for

ordering and provisioning of all Starbucks IT services and products

• Successfully implemented VISTA Aperture Data Center Configuration Manager for Starbucks server

management environment

Work Experience (cont.)

04/2002 – 05/2005 Capacity Planner Starbucks Coffee Company

• Responsibility included establishing resource utilization profiles for reporting and analysis. This was

accomplished by working with UNIX and Windows administrators and engineers to schedule batch jobs for

gathering data statistics.

• Configured and managed BMC’s Patrol Performance software used to gather real-time statistics for SUN,

UNIX, and Windows server environments. Successfully used the analytics to provide disk growth up to three

years for the SAP and ORACLE application environments.

• Developed forecasting reports that were used during budget time frames when ordering capacity for UNIX

and SUN server environments. Monitored operational status of systems to work with system and application

owners to perform root cause analysis when irregularities occurred such as spikes in disk usage or memory

decline due to run-away processes.

06/1998 – 04/2002 Senior Production Control Analyst Starbucks Coffee Company

• Responsible for developing and executing project plans for major infrastructure platform upgrades (i-Series,

UNIX, SUN, Windows) that required significant outage and mitigation to protect and mange the production

environment

• Documented production control procedures and trained peers and subordinates on using production control

software tools

• Provided on-call level 2 support for all production batch environments

• Worked with programmers and developers on implementing and documenting changes to the production

application environments through established Change Management processes

1989 – 1998 Production Control Supervisor and Team Leader Van Waters & Rogers Corporation

• Managed production control activities in an IBM MVS mainframe, AS400, Unix environment

• Managed the production environments during major application conversion projects

• Project team leader for automating the software change migration processes on all platforms

• Responsible for team that evaluated and selected software change control and version control systems

• Developed all production control standards, procedures and made numerous changes to application recovery

techniques

• Worked closely with all application development teams to ensure successful coordination and implementation

of major conversions, version releases, and new applications

• Team leader for the disaster recovery planning and testing team.

1987-1989 Operations Analyst - Bon Marche

• Responsible for development, maintenance and enhancement of control language (JCL) for all production

jobs

• Wrote procedures and standards for JCL creation

• Maintained and created recovery procedures for all production failures which lowered lost time to recovery

job failures

• Converted all tape datasets to cartridge tapes

• Modified JCL to stop printing unused reports to reduce paper usage

1975 – 1987 Various Roles PACCAR, INC.

• Programmer/Analyst: Consulted with users to determine user requirements and specifications for on-line and

batch systems. Maintained production application programs. Consulted with other programmers on JCL

procedures.

• Production Control Analyst: Created, maintained, and scheduled all production jobs. Handled recovery of all

production failures. Responsible for conversion and implementation of all production applications from DOS

to MVS. Trained all operations staff on JCL, operating utilities, and job recovery procedures.

• Senior Computer Operator: Maintained performance of production batch jobs and on-line system

availability. Monitored and made recommendations to improve the job flow of production job streams.

Recovered production job failures. Provided training to junior computer operators on all hardware and

operations software.

Technical Qualifications

SKILL SKILL LEVEL EXPERIENCE

UNIX Commands Intermediate 1 year

BMC Patrol Intermediate 3 years

ITO Intermediate 3 years

HP-OpenView Intermediate 2 years

NNM-Net Node Manager Intermediate 1 years

MOM- MicroSoft Operations Manager Intermediate 3 years

Remedy- Change Problem Managem Advance 10 years

BMC Control M Scheduler Advance 4 years

CA 7 / 11 Batch job Scheduler and Rerun/Restart Facility Advances 10 years

AS/400 ROBOT / Job Scheduler Intermediate 4 years

AS/400 Turnover / change control Application Advance 4 years

BMC Perform / Predict Intermediate 2 years

AS400 – Iseries Advance 4 years

Win9X,NT,2K,XP, SQL Intermediate 8 years

MS Office Tools Intermediate 12 years

MVS,JCL,TSO Advance 15 years

Primus-Knowledge Base Intermediate 1 year

NewScale Request Center / Services Application Advance 5 years

SharePoint Intermediate 1 year

HTML Beginner 1 year

IIS Intermediate 4 years

SDLC Advance 8 years

ITIL Advance 4 years

Education

• Graduated from Northeast High – Kansas City, Mo.

• Penn Valley Community College – Kansas City, Mo. 1 years

• Multiple HP Technical classes

• Multiple Microsoft Technical classes

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